Customer Service Help Desk
Resume:
Lea M. Simmons
***** ****** ********* ***. ***
Cleveland, OH 44120
***********@*****.***
CAREER SUMMARY:
Entry-level Help Desk Support Technician, with two years of experience as a Student Help Desk Associate. Intermediate knowledge of Microsoft® Office® Suites and Operating Systems. Proven ability in basic technical diagnostics and troubleshooting. Excellent verbal and written communication skills, and customer service support, in regards to the resolution of various technical issues. PROFESSIONAL EXPERIENCE:
Preferred Meals, Incorporated August 2015-November 2015 Northwest Academy
Cleveland, OH
Food Service Coordinator
Meal preparation
Serve breakfast and lunch to the students
First in First Out (F.I.F.O) food management system
Responsible for receiving food and supplies
Responsible for maintaining inventory
Responsible for checking temperatures prior to serving meals
Responsible for checking and recording refrigerator and freezer temperatures
Responsible for completing and submitting daily paperwork Preferred Meals, Incorporated September 2014-June 2015 Lincoln Park Academy
Cleveland, OH
Food Service Worker
Meal preparation
Serve breakfast and lunch to the students
First in First Out (F.I.F.O) food management system
Responsible for ordering and receiving food and supplies
Responsible for maintaining inventory
Responsible for checking temperatures prior to serving meals
Responsible for checking and recording refrigerator and freezer temperatures Information Technology Services January 2011-January 2013 John Carroll University
University Heights, OH
Student Help Desk Associate
Performed basic troubleshooting over the phone to resolve various technical issues for staff and students
Answered phones and entered work orders for staff and students into the Track-It!® ticketing system
Performed basic troubleshooting for workstations in the campus library
Performed basic maintenance and troubleshooting for public printers throughout the campus
Assisted staff and students with setting up their email on their Android® and Apple® devices
Assisted staff and students with connecting their personal computers and mobile devices to the wireless network
Assisted staff and students with connecting to printers throughout the campus on their personal and company issued laptops
Assisted staff and students in mapping their network drive to their workstations and personal computers
Performed basic troubleshooting for classroom technology components (smart boards and projectors)
Repaired computers for staff and students
Performed hardware and software installation and removal for used computers that were donated to non-profit organizations
Information Technology Services May 2012-August 2012 John Carroll University
University Heights, OH
Student Network Technician
Worked with student network technicians to resolve various network issues throughout campus
Performed terminations for ethernet and landline connections throughout campus TECHNICAL SKILLS:
Operating Systems:
Intermediate user of Microsoft® Windows XP® Home and Professional
Intermediate user of Microsoft® Windows 7®
Intermediate user of the Android® OS (Phone and Tablet)
Novice user of MAC OSX® (Lion)
Software and Applications:
Intermediate user of Microsoft Office® Suites 2007, 2010, 2013 (Word, Outlook, Powerpoint, Publisher and OneNote)
Novice user of MAC Office® 2011
Novice user of Malwarebytes®
Novice user of AVG Antivirus®
Intermediate user of remote desktop assistance applications (TeamViewer®)
Intermediate user of Google® Apps
Novice user of Eclipse®
Programming Languages:
Basic knowledge of HTML and CSS
EDUCATION:
Liberty University Online August 2013-Present
Lynchburg, VA
Biblical and Theological Studies
John Carroll University August 2010-January 2013
University Heights, OH
Religious Studies
Computer Science
Saint Martin de Porres High School August 2006-June 2010 Cleveland, OH
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