Customer Service Sales Associate
Resume:
Shirley Verges
******.*******@*****.***
Prospect Park, NJ 07508 Cell #: 518-***-****
Dedicated, conscientious professional competent in customer service and Phlebotomy; Major strengths include:
Fluent in English (Second Language)
Excellent Communication skills both written and verbal
Extensive experience in (Field of interest)
Ability to work individually or as a team player
Customer Service focused and able to work in high stress situations
Professional Experience
Aquatic Distributors, Inc. - Mahwah, NJ
Receptionist 05/15 – 08/16
Responsible for handling front office reception and administrative duties.
Answered phone calls and replied to emails.
Helped customers locate their repairs and their orders.
Submitted warranty work for motors.
ShopRite – Schenectady, NY
Customer Service Manager 09/12 – 05/15
Responsible for overseeing the Customer Service Department and ensuring the company delivers the highest level of customer service possible.
Writing and keeping reports.
Supervised and trained employees.
Complete and print reports on overall customer satisfaction.
Little Ann’s Angel - Paterson, NJ
Child Care Worker 06/11 - 09/11
Assisted in preparing food for children and served meals and refreshments to children and regulated rest periods.
Dressed children and changed diapers.
Organized and stored toys and materials to ensure order in activity areas.
Organized and participated in recreational activities, such as games.
Century 21 Department Store - Morristown, NJ
Cashier/ Sales Associate 9/10 - 1/11
Issued receipts, refunds, credit, and change due to customers.
Received payments by cash, check, credit card, vouchers and automatic debits.
Counted money in cash drawers at beginning of the shifts to ensure that amounts were correct and that there adequate change.
Stocked shelves, and marked prices on shelves and items.
Maintained clean and orderly checkout areas.
West Milford Public School System - West Milford, NJ
Substitute School Teacher 09/99 - 12/00
Maintained order and discipline in classroom.
Adapted teaching methods and instructional materials to meet students' varying needs and interests.
Prepared students for later grades by encouraging them to explore learning opportunities and to persevere with challenging tasks.
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