Customer Service Supervisor

SHANTE PALMER

**** ******* ******, ** *****

Phone: 832-***-**** Email: *********@*****.***

SUMMARY OF QUALIFICATIONS

Reliable, trusted professional with over 5 years of Managerial and Supervisor experience. I am able to identify goals,

priorities and resolve issues in its initial stages. Skilled in using logic and reasoning to identify the stren gths and

weaknesses of alternative solutions, conclusions, or approaches to problems. I am able to multi-task and effectively

manager time. I have demonstrated the ability to communicate well at all levels. I have a strong sense of leadership with a

commendable track record of dependability pooled with integrity. I am dedicated to safety and outstanding customer

service.

PROFESSIONAL EXPERIENCE

FIRST TRANSIT Houston, TX

Road Supervisor 10/15-Present

Complies to all safety as required by OSHA, and DOT rules and regulations.

Monitors on-time performance and makes necessary recommendations for improvement.

Corrects problems on the scene while documenting violation safety.

Coordinates problem resolution among operators, management, passengers and the public.

Monitors operator performance and behavior; models passenger interaction skills, observes operators in use of time

and recommends training or retraining, as appropriate to ensure compliance with safety policies.

Assists in the processing and follow up of customer service complaints and requests.

Conducts time point and passenger load checks to ensure schedule and route efficiency.

Audits service, routes and road conditions and recommends alternate routes to dispatch as appropriate.

Investigates accidents, incidents, disputes and disturbances as assigned, in accordance with policy, and in conjunction

with involved authorities.

Performs physical work as needed, such as assisting stuck/sidetracked buses, making bus trades and helping

wheelchair passengers on or off buses, etc.

Coordinates operator ride checks.

Acts a liaison between Lead Road Supervisor and drivers.

Able to effectively prioritize and manage time.

Performs as assigned during special events and weather emergencies to minimize service disruption .

Demonstrates the ability to be a Lead Dispatcher in case of emergency situations .

W rites reports regarding service disruptions, security incidents and operator perfo rmance/behavior in accordance with

policies and procedures.

Assists operators in filing of reports, dispatching, driving, interviewing, and miscellaneous clerical tasks as needed.

Able to perform duties in a work environment that will be hot, cold and fast-paced.

MV TRANSPORTATION Houston, TX

Road Supervisor 10/13-10/15

Performs all vehicle operator safety evaluation ride checks.

Observes operators and suggests the necessary retraining.

Responds to service problems including rerouting, accidents and incidents with the goal of restoration of interrupted

service; supports operators in preparing accident reports.

Informs appropriate supervisory personnel regarding operational problems and coordinates efforts toward their

resolution.

Evaluates and interacts with the vehicle operators.

Helps to ensure all routes are staffed appropriately.

Complies to all safety as required by OSHA, and DOT rules and regulations.

Responds to system emergencies; investigates and completes accident reports, incidents, and customers’ complaints.

Performs as assigned during special events and weather emergencies to minimize service disruption.

Provides day to day supervision, support, advice and guidance to operators on a variety of operational and

administrative issues.

Proactively resolves driver and monitor concerns by providing input, recommendations and potential solutions which

address identified issues/problems that impede satisfactory working conditions and/or excellence in client service.

PSA SECURITY NETWORK Houston, TX

Security Guard 11/11 -09/13

Secured premises and personnel by patrolling property; monitoring surveillance equipment; inspecting buildings,

equipment, and access points; permitting entry.

Prevented losses and damage by reporting irregularities; informing violators of policy and procedures; restraining

trespassers.

SHANTE PALMER

4235 Howcher Street, TX 77047

Phone: 832-***-**** Email: *********@*****.***

Completed reports by recording observations, information, occurrences, and surveillance activities; interviewing

witnesses; obtaining signatures.

Provided assistance to customers, employees and visitors in a courteous and professional manne r.

Remained alert, observant, and physically able to respond appropriately to work situations or emer gencies.

Permitted authorized persons to enter property and monitors entrances and exit s.

Performed security patrols of designated areas on foot or in vehicle.

Prepared reports on a daily basis as trained and turn them into the proper contacts.

Monitored security cameras and radio traffic; alerts proper personnel of camera malfunctions.

LEVY RESTAURANTS Houston, TX

Club Supervisor 10/05 -01/12

Built strong relationships with store managers and stimulated sales growth.

Organized events, schedule staff, and develop solutions to improve in-store events.

Managed inventory, trained, motivated, and supervised efforts to boost sales.

Possess the ability to remain alert, observant, and physically able to respond appropriately to work situations or

emergencies.

Monitored staffing needs and assisted with the training of new hires.

Communicated professionally with associates, club management, and customers.

Maintained a welcoming atmosphere for all members, prospective members and guests and ensure staff follows

superior customer service guidelines.

Resolved customer concerns.

Acted as a liaison between employees, customers and general manager.

YUM BRANDS Houston, TX

04/96 – 09/11

Assistant Manager

Achieved restaurant operational objectives by contributing info rmation and recommendations to strategic plans and

reviews; preparing and completing action plans; implementing production, prod uctivity, quality, and customer

service standards; resolving problems; completing audits; identifying trends; determining system improvements;

implementing change.

Controlled costs by reviewing portion control and quantities of preparation; minimizing waste; ensuring high quality

of preparation.

Maintained safe, secure, and healthy environment by establishing, following, and enforc ing sanitation standards

and procedures; complying with legal regulations; securing revenues; developing and implementing disaster plans;

maintaining security and sprinkler systems; maintaining parking lot and walkways.

Maintained log of meter and gauge readings and record data, such as water test results and quantity of fuel

consumed.

Enhanced department and organization reputation by accepting ownership for accomplishing new and different

requests; exploring opportunities to add value to job accomplishments.

COMPUTER SKILLS

PROFICIENT IN MICROSOFT OFFICE

TRAINING

HOUSTON TRAINING INSTITUTE – 1999

REFERENCES

AVAILABLE UPON REQUEST

Contact this candidate