Project Manager Sales

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Al Jerdi

Summary

An accomplished business analysis - project manager with 4 years’ experience in the IT/Telecommunication industries with a focus on business need, process design & improvement, agile project management methodology and CRM, seeking a challenging role with a dynamic organization and leading employer.

Work Experience

Project Manager & Business Analysis - Mobile Communication Company of Iran (MCI) Sep 2014 – Sep 2016

MCI is the largest telecommunications company in the Middle East with over 40 million subscribers. I was hired to help business analysis and project lead the start up the new telesales channel, to drive new revenue and enhance the customer experience. Reporting to the e-Sales Director, I managed a sales team of five direct reports, plus forty telesales reps at three outsourced partners.

Main responsibilities:

• Defines and documents customer business functions and processes

• Preparing the business plan, model & case for the launch of MCI Telesales

• Defining project scope and plan

• Determine the resources (time, money, equipment, etc.) required to complete the project

• Requirements identification & analysis

• Designing & improving all the sales processes based on eTOM.

• Defining & managing the integrated system for processes and managing the project as a product owner

• Preparing sales campaigns and scripting based on customers’ needs, product positioning and company targets

• Project managing & implementing a specific dynamic text channel for telesales customers (8018).

• Analyzing the deployed system, customers’ requests & vendor requirements for improvement processes

• Monitoring the progress of the project and making adjustments to ensure the successful completion of the project

• Participates in Integration Testing and User Acceptance Testing (UAT) and Functionality Testing. Main achievements:

• Established the direct channel to sell MCI products without third-party dealers

• Extended all the telesales services throughout the country in less than 6 months

• Achieved high customer satisfaction by providing on-time delivery, customer options, and trained telesales reps

• Reduced delivery time from six days to three days

• Reduced sim-card activation time from three days to one day

• Reduced ticket (complaints) response time by four days

• Increased sales by 500% in three months

• Grew the closing rate from 4% to 13% across all products Project Manager & Business Analysis Executive - Fanavaran Osoul Rayaneh (FOR) Nov 2012 - Sep 2014

The main vision of FOR is producing information & knowledge management systems based on the organizations’ requirements to achieve their goals and visions. I supervised 10 staff to understand clients’ needs, analyze them, develop system solutions, and lead the project implementation. Main responsibilities:

• Setting up the solutions development team

• Analyzing client’s business requirements (data-processes-requirements) Email: **.*****.****@*****.***

Skype: ali_kh_1987

Mobile: 647-***-****

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• Designing & preparing the processes of new systems

• Defining project management methodology (ensure that the project deliverables are on time, within budget and at the required level of quality)

• Managing projects (analyzing & implementing phases) Main achievements:

• Implemented four major projects (each project completed in less than six months)

• Analyzed ten different clients’ requirements in two years

• Reduced unsuccessful projects from 20% to 17%.

• Increased contracts from three to five

Project Lead & Business Analyst- Tejarat Sabz Sep 2010 - May 2011 Importer of all the stationary products of one of Iran’s most popular stationary brand. In my first role after graduation as a business analyst, I was tasked with analyzing their business processes & systems for the purpose of integrating all into one operation.

Main responsibilities:

• Business & process analysis

• Data analysis.

• Defining a new information system processes & workflow (Sales-CRM) Main Achievements:

• Analyzed and provided new processes for stock and after sales operations

• Defined a new system processes and work flow

Lecturer/Teacher - Elmi Karbordi University Aug 2013 – Aug 2016 As a Part Time job, taught E-commerce, value added services, information & knowledge, management, project management, CRM and data analysis.

Education

Master of Information Management (MSc), from Sheffield University, UK – Graduated 2012 Bachelor in IT Engineering (BSc), from IUST, Iran- Graduated 2010 Certifications

CBAP (Certified Business Analysis Professional) IIBA, CANADA PMI-ACP (Agile Methodology) PMI, USA

CRM

Information Technology Skills

• ITIL

• SQL

• BPMS

Languages

• English Fluent

• Persian (Farsi) Native

• CCNA/Network

• Access

• MS-Project

• Visio

• Excel

• Mind-Manager

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