Quality Assurance Management

QUALITY SPECIALIST

SUMMARY OF QUALIFICATIONS

* ***** ** ********** ** Quality Assurance

Comprehensive knowledge of ISO systems, quality audits and process improvement through KPI, data analysis and surveys.

Bachelor’s Degree in Industrial Engineering

Quick learner, logical, team player and problem solver

Fluent in English and Spanish

PROFESSIONAL SKILLS

Developed and implemented Quality Management Systems according to ISO 9001 which improved companies general performance

Planned and conducted internal audits to the Quality Management System according to ISO 9001

Investigated customer complaints and non-conformance issues to determine appropriate course of action

Drafted quality assurance policies and procedures

Interpreted and implemented quality assurance standards

Planned and conducted testing and inspection of products to ensure finished product quality.

Designed and monitored key performance indicators to help achieve key business objectives

Elaborated and processed personalized customer surveys

Analyzed survey’s feedback and proposed process improvements to senior management

WORK HISTORY

2015-2016

2015-2015

2009-2014

Quality Assurance Specialist

Assistant Quality Manager

Quality Management Specialist

Karl W. Richter Ltd, Toronto

SHIMCO North America, Toronto

Office of Architecture and Urban planning, Habana

ACADEMIC TRAINING

2015

Foreign-trained Coop program

St. Gabriel Adult Learning Centre, Toronto

2010

Internal Auditor Course in Quality Management Systems ISO 9001:2008

Lloyd's Register. Havana

2004-2009

Bachelor’s Degree in Industrial Engineering

Polytechnic University Jose Antonio Echeverria, Havana

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