Customer Project Management

Location:

Posted:

November 16, 2016

Urvi Dhutia

Ashburn, VA *****

****.******@*****.***

EXPERIENCE

Raised Family / Career Pause, A shburn, VA H omemaker August 2008 - PRESENT

Kuehne & Nagel, D ar es Salaam, Tanzania C ustomer Service Officer May 2006 - April 2008

● Managed up to 15 clients including, Siemens, Vodacom and Sheraton, in a fast paced air freight department

● Worked with SWISSPORT staff to familiarize self with Airport operations & customs procedures

● Collaborated with local DHL & Fedex offices to expedite customer shipments

● Experienced with proprietary customer/order management tools

● Assisted customers with booking, rate quotes & general service inquiries

● Managed customer expectations on unexpected freight delays

● Went on site visits to seek out new customers

Lowe Scanad, D ar es Salaam, Tanzania M arketing Executive January 2006 - March 2006

● Communicating with target audiences and managing customer relationships

● Performed audience tracking research to understand customer consumption of various media outlets

● Sourcing advertising opportunities and placing ads in major channels of distribution

● Worked with advertisers, such as Coca-Cola & Vodacom, on planning campaigns for maximum exposure to target audiences

● Assisted in organizing promotional events for advertisers Holiday Inn, D ar es Salaam, Tanzania M arketing Intern September 2005 - December 2005

● Engaged a number of local clients to establish a corporate relationship with the hotel

● Analyzed area hotel rates to optimize Holiday Inn’s rates to stay competitive

● Organized regular social hours to entertain corporate partners & solicit feedback EDUCATION

United States International University, N airobi, Kenya B.S, Business Administration with emphasis on Marketing August 2003 - August 2005

SKILLS LANGUAGES

Project Management

Multi tasking

Internet Advertising

Conflict Resolution

Attention to detail

English

Gujarati

Hindi

Kiswahil