Customer Service Management
Resume:
Alfred Strapp
Ewa Beach, HI 96706
acxi4e@r.postjobfree.com
WORK EXPERIENCE
-Serves as a lead ranger responsible for answering questions, guides visitors and manages the day to day operations at the Arizona Memorial.
- Expert in scheduling, planning, and directing personnel on office operations and park protocols for operations.
- Expert of all protocols as it pertains to customer relations at the WWII Valor in the Pacific National Monument in Hawaii.
- Expert customer service and answers questions for over 5000 visitors daily at the WWII Valor in the Pacific National Monument.
- Expert in historical/ cultural events at the WWII Valor in the Pacific National Monument in Hawaii.
- Expert in historical events on the USS Oklahoma and Utah in Pearl Harbor on WWII.
- Expert in historical events that relate to Pearl Harbor and Hickam Air Force Base from operations and current events (2004- current).
- Expert of Computer data procedures, financial reports, projected costs and configurations/data management.
- Expert in customer service procedures with over 40 hours weekly and provides business protocols for customers.
-Revamped office procedures in training, and office development for historical events.
-In charge of developing and distributing over 4000 tickets to customers daily.
-Leader of team meetings for personnel for internal training on strategies to improve customer service.
- Expert on Managing, computer filing and upkeep files, data expert, and logistics protocols.
- Currently has a Secret Clearance as a National Park ranger.
2012-2014 Security VUA Park ranger
-Serves as a ranger, answers questions and guides visitors at the park.
- Expert in security for vehicles and visitors located at the site/ answers all visitors’ questions as it pertains to the national park.
- Expert in Answering questions from visitors related to the History WWII Valor in the Pacific National Monument, with excellent customer service.
- Serves as a checkpoint Park Ranger, meets and greets visitors at the visitors’ center, with expertise of all events that pertain to the center.
- Expert of historical/ cultural events at the WWII Valor in the Pacific National Monument in Hawaii.
- Expert in all protocols as it pertains to customer relations at the WWII Valor in the Pacific National Monument in Hawaii.
- Expert of daily reports procedures at the WWII Valor in the Pacific National Park in Hawaii.
- Expert in customer service and answers questions for over 4000 visitors daily at the WWII Valor in the Pacific National Monument.
- Secret Clearance as a VUA Park Ranger
1996 - 2010 US Navy Operations Specialist
- Operations Specialist experience in business operations, and data forms on operations from 2001-2010.
- Work Center Supervisor was responsible for over 100 personnel as it pertains to operations for missions 2001-2010.
- Leader in complex military operations for national security from 1996 to 2010.
- Supervised in Computer data procedures, financial reports, projected costs and configurations/data management over 100 personnel from 1996 to 2010.
- Supervised in Customer Relations, and plans for programs control and military functions 1996-2010.
- Supervised in business activity related to customer base operations, and community functions as it pertains to military operations 1996-2010.
- Supervised in reviewing and evaluating program progress on cost estimates/ schedules and supplies in military activities over 100 personnel 1996-2010.
-Supervised in promoting customer service and business relations for establishing customers.
-Supervised over a 100 personnel in leading and developing military personnel for the success of the mission for operations from 1996-2010.
- Supervised over a 100 personnel on the Security force team on board ship board operations from 2001-2010.
- Duty Master at arms on board Navy ships from 2001-2010.
-Supervised the safety officer team on board ship from 1996 to 2010.
-Secret Clearance as an Operations Specialist.
Management/skills set
Result- oriented, motivated professional military operations and Historical events/ customer service with 15 years in the United States Navy and 4 years in Park service. Daily security/ information duties, including training, and implementation of military operations for success of the mission. Also, with a strong background in leading personnel in military protocols and secret operations. Expert in office procedures for excellent customer service flow to help build productivity and customer base. As a member of the national park service, well-versed in the duties and responsibilities as a park ranger guide at the Arizona Memorial for the last 4 years.
Manager, Customer Relations, Business/Computer skills, cultural programs and daily reports, Publications, Build and Maintain relationships, Project management, Management and motivation, Records keeping, Emergency Preparedness, Office Management Representation, Crisis Management, Operations Specialist management, First Aid, Excellent, Computer records filing, programs, Public health and Safety Conscientious, Customer satisfaction, estimates projected costs, develop financial plan, Strong Organizational Skills and technical skills, Superb, Type 65 wpm, Fluent English.
Management Experience:
Before: Supervised personnel on Computer data procedures, financial reports, projected costs and configurations/data management (1996 to 2010, currently 12 hours daily). Expert in reviewing and evaluating program progress on cost estimates/ schedules and supplies in military activities (1996-2010, currently 12 hours daily).
After: Supervised personnel on cost analysis studies history and created financial reports to determine projected costs for various military projects that lead to flowing operations. Analyzed and evaluated program progress and schedules to determine the effect on price factors and if the study was deemed high risk or high cost. Prepared charts and graphs to outline trends, cost variances, and identify areas of potential cost problems and areas. Also, enhanced supply operations with logistics and inventory control for operations in a competitive environment.
EDUCATION
Bachelor’s degree in Business Management
Master’s degree in Business Management
MILITARY SERVICE
1996 – 26Feb 2010. U.S. Navy.
References provide upon request
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