Employment History Education Professional Associations & Training

JAMES POLEK

*** ***** ****

Schwenksville, PA 19473

Home: 610-***-****

Mobile: 610-***-****

Primary email: acxi42@r.postjobfree.com

Alternate email: acxi42@r.postjobfree.com

Career Objective

Although I have over 30 years of successful experience in the enterprise software industry managing technical writing teams and contributing to product development and product management, I want to expand my horizons to other industries outside of Software Development and Information Technology.

I am looking to join an innovative and forward-thinking company that can take advantage of my skills as a seasoned manager, writer, editor, analyst, problem solver, communicator, and collaborator.

I am driven by two fundamental principles: contribute to the overall success and health of any company and to make a significant difference regarding the success of people and business processes.

Career Summary

Over 30 years experience managing software documentation teams that produce award-winning user assistance content for complex products ranging from project portfolio management, business process management, global logistics, enterprise resource planning (ERP), performance support, and education.

Employment History

ORACLE

September 2008 - September 2015

Oracle is a global computer technology corporation that specializes in developing and marketing computer hardware systems and enterprise software products.

Senior Documentation Manager

Responsibilities:

Managed and led a staff of technical writers and instructional designers.

Developed documentation for Oracle User Productivity Kit (UPK) and Oracle Business Process Management (BPM) product lines.

Managed UPK documentation development and production for external Independent Software Vendor (ISV) product lines (Infor, CA).

Developed instructor-led and online product training curriculum.

Managed localization of product documentation and online help.

Managed customer feedback on documentation-related issues.

Contributed to the overall design and functional footprint of UPK.

Accomplishments:

Introduced “simulation help” that blends conceptual/technical content with user simulations…

http://www.oracle.com/technetwork/middleware/upk/documentation/index.html

Implemented UPK as the authoring tool used to develop/deliver all product documentation/help/curriculum.

Consistently delivered product documentation on General Availability release dates.

Led exploratory committee charged to investigate broader internal use of UPK.

ONDEMAND SOFTWARE, a division of GLOBAL KNOWLEDGE, INC. (now ORACLE)

April 2005 – August 2008

OnDemand Software provides software solutions that enable rapid user adoption and accelerate the return on investment for enterprise applications.

Documentation Director

Responsibilities:

Recruited and managed a staff of technical writers and instructional designers.

Published online/print documentation for OnDemand Personal Navigator and Knowledge Pathways product lines.

Developed product training curriculum for both instructor-led and online courses.

Managed localization of product documentation.

Recruited and managed external contractors for courseware development on commercial applications such as Microsoft Office, Adobe Acrobat, etc.

Accomplishments:

Streamlined existing documentation deliverables and processes realizing a 10% cost-savings in documentation development.

Implemented AuthorIT to deliver a unified document management strategy for reusable content.

GLOBAL LOGISTICS TECHNOLOGIES, INC (now ORACLE)

June 2000 – March 2005

Global Logistics Technologies, Inc. (G-Log), provides global transportation and logistics software enabling enterprises and logistics services providers (LSPs) to move goods through the supply chain.

Education Services Director

January 2003 – March 2005

Responsibilities:

Recruited and managed information developers and education consultants.

Developed and maintained product documentation including comprehensive HTML online help.

Provided implementation consultants with knowledge transfer tools and deliverable templates.

Managed development and delivery of product training and other educational programs to customers, consultants, and partners.

Assisted customers with product education programs.

Accomplishments:

Created a new training department and managed education delivery operations under the G-Learning brand.

Generated education services revenue and profit in excess of $1 million annually.

Established Software Certification program for consultants and partners.

Documentation Manager

June 2000 – December 2002

Responsibilities:

Established strategic goals and objectives for software development and product management.

Recruited and managed documentation specialists.

Planned and tracked documentation projects.

Wrote documentation for a complex transportation management system (GC3).

Accomplishments:

Designed and wrote online help system for GC3 as well as other technical publications.

Assisted Release Management in planning and coordinating all software release activities and in developing effective software development processes.

Created an extranet for prospect/customer/partner access to product documentation, marketing collateral, and technical support.

DELOITTE

October 1994 – June 2000

Deloitte is a leader in providing enterprise transformation services. The combination of SAP, Oracle, and PeopleSoft enterprise resource planning software knowledge with industry-specific business experience enables world-class implementation services.

ERP Implementation Tools Manager

December 1996 – June 2000

Responsibilities:

Managed the development, deployment, and delivery of an integrated suite of implementation tools to consultants and clients.

Wrote tool application documentation (Windows help and Lotus Notes) for SAP implementation methodology.

Provided practitioner/sales support on the application of tools on implementation projects.

Demonstrated tool suite for clients and project teams.

Managed the technical environment for the development of IndustryPrint, a proprietary suite of industry-specific business process models.

Supported the IndustryPrint development team on the use of development tools for business process models and documentation.

Managed the development of LiveModel: IndustryPrint Edition (a custom brand of LiveModel: SAP R/3 Edition) designed specifically for the development and delivery of IndustryPrint through to completion.

Accomplishments:

Co-authored the development of the Tool Application Guide, a step-by-step instruction manual covering tool application of process modeling and ERP implementation tools.

Received Award of Excellence for the development of the Tool Application Guide.

Successfully deployed LiveModel: IndustryPrint Edition and a suite of IndustryPrint business process models.

Promoted to Tool Architect to design and implement an integrated tool suite strategy across ERP service lines.

Served on steering committee to evaluate and select project management and process modeling software standards.

Education & Performance Support Manager - SAP R/3 Products Division

October 1994 - November 1996

Responsibilities:

Worked closely with Product Managers and Vice President of Products on establishing strategy for product/process development.

Recruited and coached staff of technical writers, trainers, and instructional/graphic designers.

Developed and managed documentation/training budget.

Created and delivered training programs to practitioners and clients.

Wrote and edited documentation for SAP R/3 complementary products.

Created value-added documentation/tools/demonstration database for the ARIS-Toolset: business/software process modeling software.

Provided technical support and services for the product line and methodology tools.

Accomplishments:

Established a product documentation/training department by recruiting developing a professional staff of documentation/training professionals in three months.

Generated in excess of $3 million in product training revenue annually.

Successfully launched two SAP R/3 complementary products.

PRIMAVERA (now ORACLE)

May 1985 - September 1994

Primavera provides the project portfolio management foundation that enables all types of businesses to achieve excellence in managing their portfolios, programs, projects, and resources.

Documentation Manager

April 1986 - September 1994

Responsibilities:

Established strategic goals and objectives for documentation.

Recruited and managed staff of technical writers, editors, and graphic designers.

Developed product specifications and usability testing procedures.

Scheduled and tracked documentation projects using Primavera Project Planner.

Selected vendors for documentation publishing.

Managed annual publishing budget.

Planned documentation requirements and deliverables.

Wrote and edited online documentation.

Assisted education department in publishing course workbooks and videos.

Published Primavera Network, a quarterly technical newsletter for Primavera customers.

Accomplishments:

Received Society of Technical Communication (STC) 1993/94 Distinguished Technical Communication Award for a product demonstration manual and received Award of Excellence for a product reference manual.

Received STC 1989/90 Distinguished Technical Communication Award for a demonstration manual for Primavera's flagship product; also received Excellence & Merit Awards for other Primavera product documentation.

Recruited customer case study presentations for National User Conference.

Served on steering committee to reengineer software development processes at Primavera.

Technical Writer

May 1985 - April 1986

Responsibilities:

Wrote user documentation for existing and new products.

Wrote feature articles for Primavera Network, a quarterly technical newsletter for Primavera customers.

AGS MANAGEMENT SYSTEMS, INC.

June 1982 - December 1985

AGS Management Systems, Inc., develops and markets system development methodologies and project management software.

Technical Writer

June 1982 - December 1985

Responsibilities:

Wrote, edited, and produced technical documentation and training courses for system development methodologies (SDM/70) and project management software (PC/70).

Provided technical support to marketing and field consultants.

Supported development and production of methodology training courses.

Accomplishments:

Co-developed Estiplan, the company's first PC-based project estimating software.

Education

Temple University, Bachelor of Arts in Journalism, 1979 - 1982

Professional Associations and Training

Society for Technical Communication (STC)

GAP International: Executive Challenge and Executive Mastery six-month coaching programs

Time and Life Management

Targeted Selection: Interviewing, FrontLine Leadership

Annual Oracle training on subjects such as sexual harassment, business ethics, insider trading, security, anti-corruption, and affirmative action.

Other Interests

Catch & release saltwater fishing, guidance, and education.

Volunteer domestic animal welfare (currently volunteering for Pawsabilities, a no-kill cat shelter in Harleysville, Pa).

Metal detecting.

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