Customer Service Sales

TEQUICIAH K LEE

***** ***********, *******, ***** ***** • Cell: 817-***-**** • ************@*****.***

Professional Summary

Qualified [Customer Service Specialist with [13] years in fast-paced customer service and food service environments. Personable and professional under pressure. Customer service professional seeking a management role. Skilled in training staff and establishing rapport with clients. Self-motivated with exceptional communication and computer capabilities. Friendly Sales Associate adept at working in diverse retail and customer service environments. Creative and resourceful community service professional talented at quickly mastering new skills and processing new information. Diplomatic and gracious with a desire to deliver exceptional customer service.

Skills

Creative problem solver

Trusted key holder

Exceptional communication skills

MS Windows proficient

Quick learner

Strong client relations

Proficient in cash management

Credit card processing

Multi-line phone talent

POS systems expert

Work History

Server, Trainer 10/2010 to 5/2015

Saltgrass Steakhouse – Arlington, TX

Supervised and coordinated activities of dinning room employees in providing

courteous and rapid service to diners.

Scheduled dinning reservations

Stocked service areas with supplies such as coffee, food, tableware and linens

Earned management trust by serving as key holder, responsibly opening and closing store.

Greeted customers entering the store to ascertain what each customer wanted or needed.

Politely assisted customers in person and via telephone.

Provided an elevated customer experience to generate a loyal cliental .

totaled checks. presented them to customers. and accepted payment for services

Assisted customers with food selection, inquiries and order customization requests.

Scored in top 10% of employees in successful resolution of issues

Server/ Trainer, 10/2008 to 05/2010 Red Lobster – Arlington, TX

Greeted guest, escorted them to tables and provided menus.

Scheduled weekly inventory pickups and deliveries with vendors.

Served as the main liaison between customers, management and sales team.

Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.

Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.

Maintained cleanliness and presentation of stock room and production floor.

Directed calls to appropriate individuals and departments.

Trained new hires

Collected payments from customers

Server/Trainer, 09/2007 to 09/2008 Humperdinks – Arlington, TX

Folded and arranged garments in attractive displays.

Replenished supplies, bags and other materials at each cash wrap.

Asked open-ended questions to assess customer needs.

Operated a POS system to itemize and complete an average of number customer purchases.

Routinely answered customer questions regarding merchandise and pricing.

Organized store merchandise racks by size, style and color to promote visually appealing environment.

Inspected and cleaned food preparation areas to ensure safe and sanitary food-handling practices

Helped with preparation, set-up, and service for catering events

Greeted each customer with friendly eye contact

Communicated with kitchen staff, dieticians, and doctors to assure compliance with complex and frequently

changing dietary needs of clients.

Set dining tables according to type of event and service standards.

Server/Trainer, 01/2005 to 08/2007

Ruby Tuesday's – Bedford, TX

Assertively upsold alcoholic beverages, appetizers and desserts.

Assisted in creating a bi-weekly work schedule for all serving and hosting employees.

Rectified guest complaints quickly and efficiently.

Restocked the salad bar and buffet, refilled condiments, organized pantry area and swept and mopped floors.

Verified amount of cash in the cash drawer against the day's receipts.

Created fun team building activities to engage staff in up-selling to meet revenue targets.

Oversaw front of house personnel to maintain adequate staffing and minimize overtime.

Carefully interviewed, selected, trained and supervised staff.

Correctly calculated inventory and ordered appropriate supplies.

Took dinning reservations

Monitored food preparation methods, portion sizes

Customer Service Rep/ Lead agent, 01/2001 to 06/2004

Hotels.com – Ft Worth, TX

Improved customer service ratings through [sales].

Reviewed account information and charges with guests during check-out.

Resolved service-related problems in a timely manner.

Updated team members about changes in hotel products, services, pricing and policies.

Solicited feedback through questionnaires to evaluate levels of guest satisfaction.

Verified that personal and payment information on guest accounts was accurate and complete.

Booked reservations

Answered inquiries pertaining to hotel services

Education

GED: 2000

L.D. Bell High School - Bedford, TX

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