Customer Service Test Cases

757-***-**** **********@*****.***

Derique M Pusey

Objective

Seeking a responsible position in an organization where I could build my career in areas such as Business or IT management, information security, database management, analyst, or applications development, and have an opportunity to succeed and specialize in one or more of these areas. TS Clearance.

Qualifications

Proficient in: Currently holds active (TS) clearance, .NET MVC3, angular.js, SQL Server 2008 R2, SDLC, Agile, Scrum, Java, C#, MOSS2007/2010, MS Office 2007/2010, HTML, CSS, Experience with developing, implementing, or integrating Web Services and APIs, Experience with customer service and training, Windows 7/Vista/XP, WPM-77, Data Entry-65

Experience

12/14-Present

Arma Global A General Dynamics IT Company

Fayetteville, NC

Business Analyst

Provide and document requirements in support of USASOC employees

Proficient in UML and Visio workflow diagrams

Advised and provided guidance for lower level Business Analyst on requirement gathering and methodologies

Write test plans, scope, and test cases for testing and development team

Manage test cases in TFS and MS OneNote

Develop and provide technical solutions for organizational enhancements

Create workflows and entities in Microsoft Customer Relationship Management (CRM) 2011/2015 Defense Ready

Provide UAT user guide, and training for users on newly deployed projects and modifications

Manage and plan projects using Microsoft Project 2013

Meet with Stakeholders to identify and analyze issues to communicate best solutions to development team

Coordinate time and schedule with stakeholders and development team to inform of millstones

Manage content in Defense Ready CRM application for users of the organization

Provide user requested modifications in Oracle for legacy applications

01/14-12/14

Sentara Medical Group

Virginia Beach, VA

Business Systems Analyst

Provide and document requirements in support of Sentara Medical employees

Develop and provide technical solutions for team collaboration

Create workflows using NinTex and SharePoint Designer

SmartLogic and Semaphore SME

Create Content Governance for better search results

Proficient in Ontology and Classification

09/12-01/14

Booz Allen Hamilton

Norfolk, VA

IT Consultant/.NET Developer for COMOPTEVFOR US Navy (09/12-Present)

Provide and document requirements to match functionality in support of NOTESS team

Develop and implement solutions for systems

Manage bugs, solutions, and test cases in Tortoise SVN and Git Hub

Program, code, and modify UI (User Interface) in support of NOTESS systems using jquery/html5/css3/javascript/angular js

Build and maintained schema’s and stored procedures in SQL Server 2008 R2

Test development with CURL, unit testing, and integration testing

Delevoped web application using ASP.NET MVC 3 and angular.js (Framework 4)

Created and maintained schema’s and stored procedures in SQL Server 2008 R2 to establish getting data from backend to frontend

Wrote SQL scripts to deploy new patches to computers

08/11-09/12

Booz Allen Hamilton

Fort Bragg, NC

IT Consultant/Business Systems Analyst for Command Initiative’s Group working alongside G6/Command Group in running the portal for HQ, US Army FORSCOM

Provide analysis and comments for policy and standards development processes that relate to Information Communication Technology and CG requirements

Implementing solutions with teams designing and implementing Relational and Integration Systems to support Application Development and software migration

Managed content for Commander’s Initiative’s Group

Managing Data Storage and Integration Systems to meet/exceed the needs of HQ, FORSCOM

Administered/maintained site content and permissions for HQ FORSCOM portal

Developed custom web parts/workflows in MS Visual Studio

Created interactive demo’s and training guides for MOSS2007/2010 for HQ, FORSCOM employees

Developed, planned, and modified (FCP) FORSCOM campaign Plan and site content

Developed/administered AKO site for G3/5/7 Knowledge Management Asymmetric Warfare

Configured/Deployed WS 2008 R2/MOSS 2010

Integrated systems, engineer, planned, designed, and developed infrastructure for HQ, FORSCOM G-6/G-3-5-7- KM

Migrated data for SharePoint 2010 portal

Installed and maintained MOSS 2010 server

Education

01/08-05/2011

Campbell University

Buies Creek, NC

B.S. Information Technology/Management

09/ 27/2011 HQ, FORSCOM Fort Bragg, NC

Information Assurance Fundamentals (IASO)

References

References are available on request.

*Willing to Relocate*

Contact this candidate