Customer Service Representative

CAREER OVERVIEW

CORE STRENGTHS

ACCOMPLISHMENTS

WORK EXPERIENCE

EDUCATIONAL BACKGROUND

SUZANNE BOUST

**-**** ******* **, ******, ON K1G 3G8 C: 613-***-**** *******@*******.*** Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.

Strong organizational skills

Active listening skills

Seasoned in conflict resolution

Sharp problem solver

Courteous demeanor

Energetic work attitude

Telephone inquiries specialist

Customer service expert

Adaptive team player

Opening/closing procedures

Customer Service

Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.

Database Maintenance

Assisted in the managing of the company database and verified, edited and modified members' information

Awards

High performer (numerous times)

Dependability

11/1991 to 07/2016 Customer Service

Chase Bank - Ottawa, Ontario

Promptly responded to general inquiries from customer via phone, mail, e-mail and fax.

Served as the company's bilingual French/English customer service representative.

Assisted customers with their credit card statement. Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.

Executed outbound calls to existing customer regarding their credit card account.

Verifying my colleagues work.

Also worked in the collection dept for 4 years, calling customers to make payment arrangement.

1981 Poly de L'Ile - Hull, QC, Canada

Grade 12 Education

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