Operations Manager Logistics

Michael Hayden Vreeland

***** *-** ***. *** • Spring, TX 77386. 346-***-**** (H)• 832-***-**** (C) • ********@*****.***

SUMMARY OF QUALIFICATIONS:

Operations Manager and Sales Professional with over 20 years of experience in the business development, customer service, and business operation in the sales marketing arena; to include consulting in multiple business sectors, field sales training and development, sales and marketing of services and products. Primary interface with business industries and administrators; which includes customer service, promotion of specialty services and specialty products. An expert in utilization of sales data to make business and profitability projections, as well as, to determine trends in the marketplace.

Education

BA Marketing, The University of Texas - Austin, Texas

Technical Skills

Excel, Word, Power Point, Publisher

Professional Experience

Bamm Express Freight

Owner, Managing Partner

2012 - present

●Owned and Operated air freight company with national and international clients.

●Develop a new portfolio of clients through cold calling, social media and other methods of business to business sales techniques.

●Built positive relationships with clients, gathered competitive intelligence and assisted in business development initiatives.

●Took charge of client service issues through to the point of resolution

●Maintained and managed company’s accounts payable funds of $20K per month.

●Developed action plans for each customer, solving claims, negotiated pricing and implemented solutions.

●Helped business to improve efficiency and cost of transportation while serving existing account base.

●Contacted the destination customer and solved delivery and logistics problems, sent pre-alerts, checked documentation, offered and sold special service products.

●Managed to cover all company trucks daily, scheduled pickup and deliveries, with a focus in increasing revenues and maximizing profitability.

●Safely operated forklift and other machinery to complete tasks such as loading, unloading, sorting, picking, stocking, staging, and transportation of freight.

Barrett Cartage Systems (Freight Force)

Operations Manager

2007 - 2014

●Responsible for overseeing air freight company with national and international clients.

●Responsible for business development, customer service relations, dispatch, accounts payable and workforce management.

●Contact the destination customer and solve delivery and logistics problems, send pre-alerts, check documents, offer and sell special service products.

●Trained drivers in day-to-day operations and TSA testing and compliance.

●Responsible for frontline supervisor conducting performance reviews and safety observations.

●Analyze and recap on operational issues such as late dispatches, service issues, overtime and efficiency

●Managed daily production on an hourly basis and follow up with corrective action or further training DOT rules and regulations and OSHA laws.

●Verified materials loaded and unloaded against work order to ensure optimum routing accuracy.

●Directly supervised all activities of drivers responsible for pick-up and delivery of shipment to customer locations

●Collaborated with senior management to develop and implement a transportation strategy while maintaining minimal cost and customer’s satisfaction

●Exhibit detailed knowledge of all warehouse roles and quailed in all aspects of warehouse operations including safely operating forklift and other machinery..

Waste Corporation of America (WCA)

Account Executive

2006 - 2007

●Developed and managed commercial portfolio with monthly revenues exceeding $150K.

●Managed and retained existing accounts for the company.

●Responsible for ensuring customer satisfaction.

●Review accounts for scheduled annual rate adjustments.

●Preparing and deliver sales presentations and proposals along with any and all appropriate paperwork to enter in a contract and follow through with key decision makers.

●Develop and maintain an awareness of market behavior and competitive trends and responding accordingly.

●Develops and maintains a thorough knowledge of the company's available services, lines of

Business, pricing structures, and offers additional services as appropriate to existing customers. Maintained knowledge of hazardous and special waste materials as well as Landfill regulations

Browning Ferris Industries

Account Executive 2000 –2006

●Built and managed commercial portfolio with monthly revenues exceeding $100K for solid waste disposal industry.

●Responsible for revenue generation through sales of major prospects and opportunities within an unlimited market and territory.

●Create and deliver sales presentations based on assessment of customers' or potential customers' needs

●Proactive retention of long term business relationships

●Proactively sold additional services and conducted proactive calls

●Follow up with key decision makers.

●Contractual re-signs with existing customers to extend customer relationship and increase customer profitability.

●Regularly met with Sales Manager to review weekly sales management activity and worked to create a better sales plan.

●Proactively providing clients with knowledge regarding processes and services that met all environmental compliance requirements.

●Researched market trends and surveys and used information to stimulate business and sales growth

Michael Thomas Estate Homes Real Estate Sales Associate 1999 - 2000

●Marketed and sold semi-custom homes in the Greater Houston area.

●Built and maintained an extensive Realtor and client network.

●Increased company home sales and revenue.

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