Customer Service Sales
Resume:
Elizabeth Naylon
Levittown. Pa *9054
**********@*****.***
Summary
Results oriented with diverse background in management and customer service. Dedicated to providing excellent customer service and making operational and procedural improvements. Highlights
● Skilled multitasker
● Meticulous attention to detail
● Deadline oriented
● Data entry
● Seasoned in conflict resolution
● Sharp problem solver
● Strong organizational skills
● Courteous demeanor
Accomplishments
● Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.
● Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
● Assisted in the managing of the company database and verified, edited and modified member’s information
Experience
Wawa Richboro, Pa
May 2011 - Dec 2015
Shift Supervisor
Ran the third shift in all aspects. Managed all overnight deliveries, all set up for following while maintaining all stores sales and activities. Reduced amount of employee overtime by 30% by effectively delegating tasks. Successfully managed the activities off our team members. Developed, implemented and monitored programs to maximize customers satisfaction. Improved service quality and increased sales by developing a strong knowledge of company's products and services.
Minnetonka Moccasin Shop Oakford, Pa
April 2005 - April 2011
Customer Service/Order Processing Supervisor
Improved service quality and increased sales by developing a strong knowledge of company's products and services. Interviewed, hired and trained new quality customers service. Representatives. Addressed negative customer feedback immediately. Effectively communicated with team members to maintain clearly defined expectations. Collected, monitored and evaluated customer requirements to achieve desired delivery time and order fill rates.
Education
1983
Archbishop Ryan Philadelphia PA, U.S.A.
High School Diploma: Academics
Student body government representative
Red Cross Student of the year award,1982 & 1983
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