Customer Service Sales
Resume:
MICHELLE E. NEACE
******.******@*****.***
Skills Summary
An advanced degree professional, with well rounded and diverse business knowledge. Diverse experience in Operations Management, Notary Public, Customer Service Management, Training, Business Development, Market Research, CRM Database Maintenance, Full Cycle Accounting, Proposal Preparation / Presentation, and Human Resources. Lean certified, and skilled at networking with both external customers and internal departments. Excellent problem solving, time management, and prioritization skills. Strong interpersonal skills, integrity, leadership, and team building. Highly skilled written communicator, and strong persuasive speaker.
Experience
Farmers Insurance Cranberry Township, PA
A division of Zurich Financial, and the third largest Property & Casualty Insurer in the U.S.A.
Business Operations Manager August 2011 - present
Works with the Corporate Headquarters Director and Leadership to coordinate and facilitate corporate strategies.
Develops financial plans and development scheduling for personnel. Administers policy processing for Agents, and
Directs and conducts all paperwork and compliance audits. Determines staffing requirements and headcounts,
and maintains statistical reports. Directly supervises Customer Service Associate Team and Sales Training Associate Team.
Composed and executed contracts for 350+ Insurance Agents through Career Agent appointment
Composed and executed staffing agreements for 250+ Agency Producers and Customer Service Representatives
Provided guidance and assisted in managing a House Account Book of Busines of over 2500+ PIF (policies in force)
Directed the Sales Training Team on KPI improvement of between 40% - 50%
GENCO Infrastructure Solutions, Inc. Pittsburgh, PA
A FedEx Company provides excellence in supply chain management built on well-earned trust, superior execution and the ability to deliver unbiased, non-asset-based solutions through a holistic Product Lifecycle Logistics® approach.
Director, Business Process May 2004 – August 2011
Works with Corporate Headquarters President and Leadership to coordinate and facilitate corporate strategies. Identify and qualify quality opportunities for new contracts, participate in qualifying opportunities based on size, scope and complexity as candidates to bid. Assist in the preparation of reports, presentations, and documents in support of business development. Manage the sales pipeline to include all reports, analyses and schedules. Provide site manager and management staff assistance in receiving quality support from corporate staff. Coordinate and participate in recruitment, hiring, and screening activities for new contracts and provide HR support to the contracts
Successfully arranged and coordinated various recruiting fairs for staffing of Government Contracts
Sourced and presented 500+ Government Contract RFP’s for bidding process
Created and maintained Sales Pipeline Reports to track business development and bid process
GENCO Pittsburgh, PA
A FedEx Company provides excellence in supply chain management built on well-earned trust, superior execution and the ability to deliver unbiased, non-asset-based solutions through a holistic Product Lifecycle Logistics® approach.
Accountant June 2000 – May 2004
Manage all financial transactions, posting debits and credits, producing financial statements, and recording all transactions. Account reconciliation, generate bank deposits, verify and balance receipts.
Prepare management reports and financial summaries using Microsoft Excel detailing company’s financial status. Invoices entry, track overdue accounts, research and resolve billing and collections disputes
Daily processing of multimillion dollar accounts receivable receipts and processing accounts payable disbursements
Compiling and Generating month end statements
Compiling and generating monthly financial reports for the Sr. VP of Finance
Education
Degree / Level: Master of Business Administration
School: University of Phoenix
Major: Business Administration
Honor Status: 3.6/4.0 GPA – Cum Laude
Graduation: 2010
Degree / Level: Bachelor of Science
School: LaRoche College
Major: Business Administration/Leadership and Administrative Decvelopment
Honor Status: 3.8/4.0 GPA – Magna Cum Laude
Graduation: 2004
Degree / Level: A.S. S.A.
School: Newport Business Institute
Major: Accounting/Computer Technology
Honor Status: 4.0 / 4.0 GPA – Suma Cum Laude
Graduation: 1999
Academic Honor Societies: Alpha Beta Kappa, Who’s Who in American Universities and Colleges
Professional Licenses & Certifications
Lean Certified September 2010
PA Property & Casualty License October 2011
PA Life, Accident, and Health License January 2012
PA Notary Appointment November 2015
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