Veronica E. Gordon

*** *. ******** ******, ************ PA 19133

267-***-****

acxhpp@r.postjobfree.com

PROFESSIONAL SUMMARY

Administrative Support Professional offering exceptional communication, and problem solving skills. Highly professional in greeting customers and answering phone calls. Proven ability to handle multiple task, completing priorities in an effective manner.

HIGHLIGHTS

● Customer service ● Typing 30 WPM ● Staff and intern training

● Correspondence handling ● Travel arrangements ● HIPPA and PHI Patient Confidentiality ● Supplies management ● Multicultural interaction ● Office procedures

TECHNICAL EXPERTISE

Office Equipment: Fax machines, photocopiers, and general office equipment

Computer: Microsoft Office2010: Word, Excel, PowerPoint, Outlook; data entry;

Internal Marketing Applications and database management, (e.g. ATS, Mainframe)

WORK EXPERIENCE

Independence Blue Cross, Philadelphia, PA 05/2006 - 12/2015

Administrative Support Assistant

•Coordinated incoming work for a staff of 20 by logging information in Automatic Tracking System.

•Set up and upheld manual and automated information filing systems, recorded information, updated paperwork, and maintained documents, correspondences, and other materials.

•Trained new staff and interns in database management and office policy and procedures.

•Operated office equipment, such as fax machines, copiers, and arranged for repairs when equipment malfunctions.

•Operated electronic mail systems and coordinated the flow of information, internally or externally.

•Ordered and dispense supplies; maintained inventory.

Received live checks from customers and prep and prepared checks for deposing to Treasury Department.

ACHEIVEMENTS: Valued Associate Award Certificate of Recognition

Schlesinger Associates, Philadelphia, PA 10/2005 - 05/2012

Recruiter/Part Time Recruiter

•Involved screening respondents, which included general consumers, to participate in various research studies.

•Conducted respondent screenings via telephone with scripted formatted questionnaire.

EDUCATION AND CERTIFICATIONS

The Center for Innovative Training and Education, Philadelphia, PA

Computer Applications and Finance

Murrell Dobbins Vocational Technical High School, Philadelphia, PA

Diploma

VOLUNTEER WORK

VITAS Healthcare (Hospice Program)

Hospice Volunteer servicing patients and their families at Jefferson Methodist Hospital, Philadelphia, PA and Arial Hospital, Frankford, PA

Contact this candidate