Robert H. Dixey

**** ***** ****.

New Orleans, LA 70124

504-***-**** (home)

504-***-**** (cell)

acxhjo@r.postjobfree.com

EMPLOYMENT OBJECTIVE

I wish to secure a network or systems administrator position that will utilize my advanced skills in managing networks, solving hardware and software issues, and providing superior customer and client service in a variety of environments.

EMPLOYMENT HISTORY

Self Employed – Computer Repair and Network Support

September 2015 – Present

Independent Contractor\Consultant

Duties include working as an independent contractor installing and repairing commercial computer systems and networks. Service a variety of customers and small businesses in the setup and repair of their Microsoft network systems. Also serve as a technical adviser and consultant for various clients, recommending the purchase of assorted software, hardware, and data storage solutions. Provide consulting services and vendor management to ensure adequate network security and virus protection for small to midsize networks.

Fidelity Bank – 3829 Veterans Memorial Highway

New Orleans, LA

July 2010 – September 2015

Network and Systems Administrator, Banking Officer

Main areas of responsibility centered on overseeing the management, design, and implementation of the bank’s Microsoft network. Work centered on key company-wide network projects and implementing these projects from start to finish, including discussions with vendors and other internal departments. Led, coached, and provided functional direction to a helpdesk staff that serviced some 350+ users in various geographical locations. Built and monitored Microsoft servers and VMware components specifically to resolve problems and enhance capabilities. Troubleshot major physical and virtual server issues and used analytical skills to resolve computer application issues. Worked one on one with both staff and the bank’s highest leaders to ensure they were confident and productive with their workstations and handheld devices. Administrated users in various applications including Active Directory, Microsoft Exchange (Office 365), and various backup and cloud-based solutions. Organized documentation on procedures and implemented software upgrades and patches whenever necessary.

Self Employed – Computer Repair and Network Support

December 2008 – July 2010

Independent Contractor\Consultant

Duties included working as an independent contractor repairing both personal and commercial computer systems and networks. Serviced a variety of customers and small businesses in the setup and repair of their Microsoft network systems. Also served as a technical adviser and consultant for various clients, recommending the purchase of assorted software and hardware.

Southern Theaters 305 Baronne St.

New Orleans, LA

November 2007 – December 2008

Network Administrator\Director of IT Services

As head of the IT department, responsibilities centered on the daily management and support of any and all aspects of the company’s 18 multi-screen theater locations, spread over 9 states. This involved managing Microsoft servers, backups, and the theaters’ Point of Sale systems. Also installed and configured Cisco ASA firewalls at all of the remote theater locations. Position included both onsite and remote support of all technical equipment including workstations, servers, switches, Cisco firewalls, and Internet routers. Repaired broken hardware and installed and configured various software packages. Administered all Microsoft Active Directory user accounts and Microsoft Exchange mailboxes and post office. Supervised the IT Manager and his day to day duties.

Murphy Oil Corporation 131 S. Robertson St.

New Orleans, LA

November 2005 – June 2007

Network Administrator

Responsibilities centered on the daily management of any and all aspects of the company’s Microsoft 2000 and 2003 network. This included installing and supporting software and working to resolve any and all hardware issues that arise. This involved the installation and servicing of new servers and new workstations for the entire New Orleans office. Position was eliminated when company closed offices in New Orleans and moved all of its resources to Houston, Texas.

King, LeBlanc & Bland P.L.L.C. 201 St. Charles Ave., 45th Floor, Bank One Center

New Orleans, LA

March 1999 – November 2005

Network Administrator

This position centered on the daily management of any and all aspects of the law firm’s Microsoft network. This included installing and supporting all software, including the firm’s accounting package, as well as working to resolve any and all hardware issues that arose. This involved the researching, purchasing, installing and servicing of new servers and new workstations for everyone in the office. Also responsible for backing up critical software, controlling viruses, training users, handling the email system, and working with all hardware, software, and service vendors.

Universal Data Inc. Systems Integrators 701 Poydras St., Suite 109, One Shell Square

New Orleans, LA

October 1995 – March 1999

Technical Support Representative/Network and Applications Support Specialist

Responsibilities included working to solve hardware and software issues on a variety of network installations for a variety of customers. This included front-line support both on a server and client level and included all phases of network implementation. Also trained users in a classroom environment on a number of applications including spreadsheets, word processing, inter-office communications and operating systems like DOS, Windows 3.1, and Windows 95 and 98. Duties centered around providing support in Microsoft and Novell NetWare environments, servicing and installing hardware, and configuring various software packages. Certified in the repair of Hewlett-Packard printers and Compaq Computer hardware.

EDUCATION

University of New Orleans - Bachelor of Arts Degree - English (1989)

Master of Arts Degree - English (1993)

Archbishop Shaw High School - Marrero, LA - High School Degree

Microsoft Certified Professional - Microsoft NT Server 4.0, Microsoft Exchange Server

VMware Certified Associate – vSphere 6.0, Data Center Virtualization

SPECIAL SKILLS SUMMARY

20+ years of workstation and server troubleshooting experience. A strong mix of project management ability, supervisory skills, and server-level hardware and software knowledge. Advanced understanding of Windows Active Directory, Microsoft Exchange (Office 365), and workstation and client-server software packages. Familiar with many of the most prominent remote communication applications like Citrix, GOTOMYPC, and Windows Remote Desktop. Hyper-V, VMware, and Cisco firewall and switch configuration ability. Document and manual creation and editing proficiency. Mobile Device Management skills. Masters Degree in the Liberal Arts and teaching experience. Excellent interpersonal ability, supervisory experience, and solid communication skills. The ability to handle multiple tasks with ease, in high-pressure environments, and be a productive team player in all capacities.

Contact this candidate