CHARISSE DEMONS JACKSON

**** ******* ****

Jacksonville, FL 32208

904-***-****

acxhgi@r.postjobfree.com

OBJECTIVE

Highly skilled professional with 28 years of Transportation and administrative experience, seeking employment that will utilize the knowledge and skills achieved during my career.

HIGHLIGHTS OF QUALIFICATIONS

Strong written and oral communication skills

Effective problem solving and troubleshooting capabilities Highly adaptive team player, successful in learning new methods and adjusting to rapid changes.

Flexible in working with different personalities.

Detail and task oriented

RELEVANT EXPERIENCE

Office Lead, Chartwells, Jacksonville, FL 09/16 - Present Assist Distrist Representatvies for Duval County Public Schools with orders for their respective schools. Input incoming data accurately for the scheduled delivery dates. Printing and cross checking reports for accuracy and making needed changes. Receive incoming calls from schools leads and assisting with their requests. Crew Dispatcher, CSX, Jacksonville, FL 04/12 – 03/2016 Dispatch crews in a timely manner in accordance with their agreement. Assisting the crews with their end of day activities for payroll. Communicating delays to management.

Revenue Recovery Control Room Operator, UPS, Jacksonville, FL 08/06 – 5/2010 Monitor and record activity of package flow when falling below 100% Maintaining and distributing equipment to auditors for productive performance Prepare and distribute hourly reports of production to upper level management Damage Claims Auditor, UPS, Jacksonville, FL 07/97 – 08/06 Physically Inspect and photograph damaged packages to determine actual cause. Contact customers to notify of findings and approval or denial of claim as well as responding to any inquiries or concerns.

Create and maintain special accounts manuals for management. CHARISSE DEMONS JACKSON

8739 Norfolk Blvd

Jacksonville, FL 32208

904-***-****

acxhgi@r.postjobfree.com

(Page 2 of 2)

Hazmat/Corporate Complaint Coordinator, UPS, Jacksonville, FL 07/96 – 07/97 Contacted and educated customers on proper Hazmat shipping products and procedures as well as addressing their concerns professionally and expeditiously. Effectively researched and prepared written resolutions for Corporate complaints to the manager and immediate supervisor.

Customer Service Operator, UPS, Jacksonville, FL 04/95 – 06/97 Received incoming calls from customers with shipping questions and concerns. Contacted delivery center supervisors of special delivery requests. Directed calls to the proper departments for immediate resolutions Delivery Information Technician, UPS, Jacksonville, FL 11/87 – 03/95 Researched and provided proof of delivery of packages with signatures to customers. Confer with customers any time in transit concerns as well as explaining reasons for delays in service.

Audited C.O.D. packages for delivery and proper collection. Submitted check requests to accounting for outstanding C.O.D. shipments to ensure payment to the customers.

EMPLOYMENT HISTORY

CSX, Transportation 04/2012 – 03/2016

UPS 11/1987 – 05/2010

EDUCATION

Florida State College of Jacksonville, Jacksonville, FL

- Currently enrolled to continue Accounting degree