David A. Stocker, Sr.

610-***-**** acxhgh@r.postjobfree.com

Fountain Hill, PA 18015 www.linkedin.com/in/davidastockersr

Summary

Innovative professional with a proven ability to identify, analyze and solve problems. With over 20 years of experience as an IT Technician in corporate and field locations providing a high level of customer service and project management work.

Microsoft Windows

Microsoft Server OS

ATM Hardware

Servers

Laptops

Desktops

Printers

Project Management

Professional Experience

Hewlett Packard Inc., Fountain Hill, PA 2012-2016

Technical Lead/ Project/Program Manager II

Successfully lead a team of technicians in completing the largest project ever undertaken, Windows 95 to Windows 7 migration. We completed the project on time, and under budget. Provided both project management support as well as technical lead.

Helped maintain more than 30% margin on the projects assigned

Developed a team of 140 technicians across the country, training each, and created all technical documentation

Provided over-all technical support to the customers as well as technicians working on contracts

Sands Casino and Resort, Bethlehem, PA 2012

Security Officer

Provided casino floor and surrounding areas with security. Completed walking and mobile patrols, escorts, and chip and cash transports as assigned.

Pendum LLC, Sharron Hill, PA 2010-2012

Field Operation Supervisor / Technician II

Provided technical support and customer satisfaction services for contracted customers and technicians. Developed inventory plans and audits as required. Provided daily monitoring of technicians including training.

Reduced parts inventory by 65% while still completing contracted work on time

Successfully completed the shut-down of four parts depots saving the company $10,000 per month

Increased customer satisfaction ratings by 10% within a month

Became a trusted advisor to the customer as well as my team members

Pennsylvania State Constable, Fountain Hill, PA 2008-2012

Pennsylvania State Constable

Provided safe and secure prisoner transports from prison to court hearings. Served civil, criminal, traffic, and non-traffic warrants as required by Magisterial District Judges. Completed all required reports and paperwork in a timely manner.

Provided courtroom security as required.

Became a lead Constable for all judges, as well as an advisor for two counties

Successfully served more than 12,000 warrants and subpoena

Invited by borough to be a part of the Emergency Response Advisory Board

Hewlett-Packard Corporation, Blue Bell, PA 2000-2009

Field Technical Support Rep. III/ ISEE Project Lead

Completed custom installations of Microsoft OS, Microsoft Office products, and custom software. Supported all Microsoft server OS products, and Microsoft Exchange Server. Performed routine preventative maintenance on a wide array of hardware (server, printer, desktop, laptop, storage, and network routers). Customer service and helpdesk support for field engineers and customers on servers, desktops, laptops, storage, network hardware, printers. Created custom installations and configurations/presentations as a consultant for HP to install HP SIM and ISEE at various customer sites on customer server products. Functioned as a project manager/back up district manager as needed.

Obtained and maintained 100% customer satisfaction rating in the Philadelphia region with all customers

Became a trusted advisor to customers, management, and teams throughout the company

Identified and closed out sales leads totaling $12 million

Was the technical lead for the region, as well as support for national and international teams

Aspeon Solutions, King of Prussia, PA 1998-2000

Senior Certified Repair Technician

Troubleshoot, diagnose, and repair various laptops, printers, and desktops. Supported all Microsoft OS and Microsoft Office applications. Helpdesk analyst as needed (supporting 5500 end-users remotely). Supported Windows 3.x, Windows 95, Windows 98 and all Microsoft Office products. Supported remote access connections and Microsoft Exchange Server requests. Supported custom applications, as well as Internet, and intranet access.

Successfully built and managed a repair depot, including all inventory and repairs scheduling

Maintained a 100% customer satisfaction rating throughout

Unisys, Inc., Blue Bell, PA 1997-1998

Global Client Service Engineer

Troubleshoot, diagnose, and repair laptops, desktops, servers, and printers. Maintained supplies and inventory as per company directive. Provided support for Microsoft OS products on desktops, laptops, and servers. Supported Microsoft Exchange. Functioned a backup team leader as needed.

Became a trusted advisor to my team and my customers

Functioned as a technical lead for the region

Maintained 100% customer satisfaction

Lowered inventory costs for parts on hand by 15% in one month

Padcom, Inc., Bethlehem, PA 1995-1997

Engineering Bench Technician

Bench assembly, calibrating, troubleshooting, and diagnosing custom wireless data systems. Created all technical documentation for custom cables, data controllers, and radio configurations. Provided onsite installation, and repairs for custom data terminals. Provided support on all Microsoft OS and email products as well as all wireless radio applications.

Lead Technician for technical issues and concerns for customers and engineering

Created products from blueprints adding personal input into the design and function

Supported engineering by building all prototype hardware and cables

Became a trusted advisor with all customers, with 100% customer satisfaction

Education

Villanova University, Villanova, PA - Completed all course work to receive a masters certificate in Project Management IS/IT

University of Phoenix - Completed coursework toward a Bachelor’s degree in Management of IS/IT

Lean Six Sigma Certification- Yellow Belt Certified

ITIL Foundation Certification

Wincor Nixdorf, Triton/Hyosung, NCR Selfserv, and Diebold Certified Technician

HP SIM 5 training

HP Online training - Blade Server update classes

Dell Certified Technician

IBM Netfinity Server Certification

Hewlett Packard Omnibook Certification

Compaq Portable 210 Certification and storage products

IBM Warranty Administrator Certification

IBM Warranty Certified Technician

IBM Certified Repair Technician

Microsoft A+ Certified Software Technician

Microsoft A+ Certified Hardware Technician

Lexmark Factory Certified Technician

Lincoln Technical Institute - Completed a one-year computer/electronics repair course

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