ERIC JAMES SMITH

St. Peters, Missouri ***** 314-***-**** acxhfw@r.postjobfree.com

Accomplished IT Operations Manager bringing over 8 years of proven experience supervising multiple projects and multi-disciplined personnel simultaneously. Expertly directed multifaceted IT projects ranging local system upgrades to enterprise-wide infrastructure implementation. Highly skilled in conflict resolution, needs assessment, communicating effectively, and completing projects under budget.

AREAS OF EXPERTISE

Project/Program Management ● IT Infrastructure/Operations ● Cost Projection & Forecasting ● Time Management ● Conflict Resolution ● Team Building ● Resource Allocation ● Critical Thinking ● Risk Mitigation ●

Competitive Intelligence ● Interpersonal Communication ● Process Development ● Efficiency & Productivity Analysis

PROFESSIONAL EXPERIENCE

NJVC (Arnold, MO) provided crucial technical solutions to implement, manage, and transform IT for the Department of Defense and intelligence community enterprises.

Project Manager, August 2013 – Present

Duties:

Participated in all aspects of program schedule planning, development, delivery, maintenance, monitoring, controlling, and closing projects of varying complexity from $1K to over $5M with a duration of 30 days to 17 months.

Conducted risk management planning to include; identification, analysis, mitigation, and response planning.

Ran cross-functional teams of up to 14 personnel comprised of engineering, storage, and cyber security IT disciplines.

Understood requirements and consistently delivered a product baseline that satisfied those requirements.

Strengthened positive customer relationships.

Resolved project issues including staffing shortages, tactical matters, scope creep.

Utilized knowledge of Microsoft Office Suite and Microsoft Project to prepare metrics and reports for stakeholders.

Key Accomplishments:

Efforts directly contributed to an Excellent rating being conferred for a 14th consecutive award fee.

Executed $4.4M enterprise-wide upgrade of F5 load-balancing hardware, increasing transport capability 600%.

Managed $5M, 2.5 PB storage infrastructure expansion of the Virtual Hosting Environment (VHE).

Coordinated $1M seamless migration of 11 servers, 299 users, and 4.3TB of secure data from legacy equipment.

Led intelligence portal migration; enabled secure access to information from any network or device.

AIR NATIONAL GUARD, 239 COMBAT COMMUNICATIONS SQUADRON (Jefferson Barracks, MO) provided planning, engineering, and a wide array of tactical communications solutions to the combatant command or joint task force.

Combat Information Systems Operations Superintendent, Rank E-8, February 1998 - Present

Duties:

Managed up to 60 personnel across network engineering, system administration, cyber surety and IT infrastructure.

Provided critical system analysis, design, implementation, maintenance, operations, and resources world-wide.

Developed work plans and schedules for accomplishing complex technical objectives and goals.

Initiated training programs to build-up and sustain capabilities as well as mitigate and prevent network attacks.

Prioritized subordinate mentorship and career progression of personnel.

Key Accomplishments:

Orchestrated the removal of 11M pounds of sandbags, debris, and appliances during 2016 Operation Recovery.

Synchronized $21M communication assets at 2016 Tangled Web exercise to meet 100 percent of requirements.

Oversaw endeavors to become first Air Force Unit to implement 2016 Theater Deployable Communications image.

Supervised recovery efforts of $16M assets during 2015 Tangled Web exercise with 100% accuracy.

Attained 100% uptime of critical communication services during 2014 Tangled Web for 500 personnel.

Achieved 99% reliability via operations and maintenance of mission-critical communications infrastructure.

Directed Network Management hardware upgrade to increase traffic flow and network bandwidth by 500%.

Accomplished 100 percent accountability of over 5.7K communications assets across 25 accounts valued at $6M.

Spearheaded initiative recuperating and reallocating $3M of assets increasing mission effectiveness 25%.

Managed operations and maintenance for $50M of communications equipment directly contributing to the success of 350 mounted patrols, 125 outside the wire missions and 400 medical evacuations.

Directed the establishment of test control facility for professional development of 2K deployed USAF personnel.

City of Alton (Alton, IL) improved the quality of life for the community by serving with courtesy and concern with emphasis on integrity and fairness.

Patrolman First Class, September 1998 – August 2013

Duties:

Exercised sound judgment and decision-making in a high-stress environment.

Completed accurate, detailed, incident reports and testified in court.

Collaborated with citizens and community agencies to prevent and solve crimes.

Championed compassionate and effective community relations with a diverse population.

Discerned and applied Federal, State and Local laws, as well as, policies and regulations.

Performed citywide patrols, investigations and enforcement actions to maintain public order.

Key Accomplishments:

Proposed department-wide reorganization, saved $348,000 annually, increased department efficiency, reduced expenditures, and maintained optimal service level and response time.

EDUCATION, TRAINING & AWARDS

Columbia Southern University, Master of Science, Organizational Leadership, Bachelor of Science, Criminal Justice Administration (Cum Laude)

Community College of the Air Force, Associate of Arts and Sciences, Aircraft Maintenance Technology, Information Systems Management, Emergency Management

Top Secret/SCI Security Clearance with CI Poly

CompTia Security+

USAF Professional Management Certification

2 NJVC Spot Awards for outstanding performance

2014 239th Combat Communications Squadron Senior Noncommissioned Officer the Year

USAF Meritorious Service Medal, Commendation Medal, and Three Achievement Medals, Afghanistan Campaign Medal, National Defense Medal, and Global War on Terrorism Service Medal

Member, Project Management Institute, Veterans of Foreign Wars Post #3944, American Legion Post #0313

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