Customer Service Representative

JYOTI PARBHAKAR

** ******** *****

Brampton, ON L7A 2S6

Tel: 416-***-****

E-mail: *******@*******.**

CAREER OBJECTIVE

To work in a challenging and dynamic work environment as customer service representative and add value to my employer organization with my education, experience and excellent customer service skills

SUMMARY

Office Administration-Executive Diploma

Strong organization and analytical skills

Excellent customer service, phone manners, interpersonal skills and office etiquette

Software: All Windows operating systems, Microsoft Word, Word PowerPoint and Excel etc.

General Accounting

Excellent record maintenance skills

Knowledge of quickbooks, Simply Accounting etc.

Possess a positive attitude, ability to work under pressure and problem solving skills

WORK EXPERIENCE

Head of Administrative Department

(Richway Furniture) June 2012 – Jan 2015

Handle Phone calls, mails, couriers, walk ins/visitors, dispatching, pick-ups, creating memos etc.

Order parts, new containers from overseas

Manage sales (highest sale till date $100,000 a month), accounts and inventory

Follow up for payments (accounts receivable) and maintain ledger

Listen, understand and respond to customer inquiries, answer questions, and recommend solutions

Update company website time to time

Participated in trade shows

Making sales order and invoices by using simply accounting software

Legal Assistant May 2011 – May 2012

(SP Legal Services Inc.)

Maintained the records of old cases and filing out applications of mediations and arbitrations.

File mediation applications and book the mediation dates

Direct dealing with insurance adjusters and medical facilities

Handled phone calls, mails and walk ins, filing, scanning, printing, faxing, hard and soft copy filing

Created logos and cover letters

Pre-scan insurance documents

Scheduled and participated in meetings with the clients

Trained co-op students and supervise them

Administrative Assistant January 2011 – April 2011

(Bajaj Tax and Financial Secrets Inc.) – Seasonal Job

Answered phones and met with the public to answer their queries.

Compose and distribute inter-departmental memorandums

Established and maintains electronic records management system for all incoming and outgoing correspondence.

Typed all of the company documents and Upgraded all office filing system

Created a systematic and reliable computerized customer database

Handled all official company correspondence efficiently

Scanning, faxing, printing, hard copy filing, soft copy filing, making new files and maintained old files

Administrative Assistant September 2009 – December 2010

(ICC Canada Immigration Solutions Inc.)

Client consultation on various immigration matters

Filing out various immigration applications

Preparation of documentation of Immigration and Refugee Board

Soliciting for new clients

Involved in various client networking events

Looking after customer service function

Created packages for clients/customers

Created letter heads and cover letters

Worked to deadlines

Pre-scan documents to create spousal packages

Operations Head December 2008-August 2009

AIEC Pvt. Ltd. (India)

Supervised team of student counsellors

Supervised E-visa filing section and handled E-lodgement of student-visa files

Consulted clients for student visa for Australia

Filled out various immigration applications

Responded to various university requirements for visa purpose

Prepared packages for student visa applications

Assisted with filing management system

Acted as customer service representative

Supervise 20-25 people

Scan, print, photocopy, Maintained files

EDUCATION

Diploma in Office administration-Executive 2009 - 2011

Sheridan College, Davis Campus, Brampton

Master of Arts (Major: Music – vocal) 2006 – 2008

Guru Nanak Dev University, Punjab, India

Bachelor of Arts (Major: Economics, Computer Science) 2003 – 2006

Guru Nanak Dev University, Punjab, India

COMPUTER KNOWLEDGE

MS- Office, email, Internet, Internet searches

LANGUAGES

English, Hindi, Punjabi, Urdu

ACHIEVEMENTS

Participated in national and international Youth Festivals and won many prizes.

Achieved first place in the Master of Arts program from GND University.

Excellent references available upon request

Contact this candidate