Customer Service Management
Resume:
Yvette Sampay Bodwin
Missouri City, TX *****
********@*****.***
Experienced Logistics Coordinator with diversified experience in rail/truck operations, fleet management, billing/invoicing and customer service. Proficient in managing a variety of tasks and heavy schedules. Proactive in identifying problems and implementing appropriate solutions.
Work Experience
PHILLIPS 66 c/o BARTECH RECRUITING Houston, TX
A diversified energy manufacturing and logistics company
Logistics Specialist. August 2016 Present
Responsible for analyzing sale trends in the gasoline market
Ensuring an optimal level of gasoline availability
Optimizing carrier/terminal freight cost efficiencies
Monitor, analyze and ensure the appropriate equipment is being utilized (with respect to site/storage restrictions, carrier compartment size, Federal, State, and local compliance)
EXCALIBAR MINERALS, LLC Houston, TX
A subsidiary of New Park Drilling Fluids
Supervisor, Distribution, October 2014 – March 2015
Responsible for purchasing
Rail Management (135 railcar fleet)
Developed and complied analytical reports for Comptroller and Senior Management
Updated and maintained weekly logistics reports
Answered and Resolved billing questions
oBilling/Invoicing freight and demurrage
Accomplishments:
Instrumental in ensuring that parent company would not be cut-off by Class 1 Rail Carriers
Coordinated with Management regarding demurrage cost while keeping cost low
TARGA RESOURCES Houston, TX
An industry leader in providing integrated midstream natural gas service in the USA
Senior Rail Analyst, July 2006 – September 2014
Maintained/determined gas supply at various rail districts/terminals
Managed over 500 railcars including billing, tracking, monitoring exceptions, shopping, maintaining lease contracts, maintaining tracing system data, investigating/disputing freight invoices, and expediting shipments
Forecasted and analyzed district/terminal demands
Maintained/balanced terminal inventory with weekly terminal status report
Developed and compiled analytical reports for customer service and department managers
Assisted Sales Managers (Eastern US Region) as needed with daily requests from Customer Supply Chain
Accomplishments:
Instrumental in saving company $100,000 on a monthly basis in demurrage
Coordinated with Management regarding cost of keeping/maintaining/terminating $125,000 system implementation.
EXEL CHEMICAL Houston, TX/Fairfax, VA
A third party logistics company for ExxonMobil managing 4500 tank cars carrying synthetic, sulfur, petroleum lubricating oils and wax materials
Senior Logistics Coordinator, January 2002 – June 2006
Rail Department Team Lead
Daily management of rail/truck inbound/outbound shipments; provided day of the week analysis and specific RR transit time analysis
Generated various daily, weekly, monthly, annual reports to Management and Accounting Department
Answered and resolved billing questions; communicated shipment delays to ExxonMobil Management
Booked ocean carrier for ExxonMobil Catalyst group; supported Account Manager with inventory and warehousing issues
Maintained and ensured system integrity; performed other duties as required
Accomplishments:
Instrumental in saving company $2 Million on a monthly basis by preventing refinery shutdown
Logistics Coordinator, January 2001 – January 2002
Daily management of inbound/outbound rail shipments
Updated and maintained weekly logistics reports
Proactively identified problems and implemented appropriate solutions
Answered and resolved billing questions; communicated shipment delays to ExxonMobil Management
Education and Computer Skills
LeTourneau University Houston, TX
12/2007
Bachelors in Business Administration
Magna cum Laude
Proficient in Microsoft Office, SAP, Oracle, Right Angle, and PeopleSoft
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