Sales Customer Service
Resume:
Michael W. Gauvreau
**** ****** ******, ********, ** 30062
******@*****.***
Professional Profile:
Motivated and experienced sales professional with a track record of successful selling in diverse industries. Disciplined planner and aggressive cold caller who sets and exceeds ambitious sales goals. Proven seasoned outside sales professional with over 14 years experience in the field. Executive Summary:
• Fourteen Years Outside Sales Experience
• Excellent Rapport-building, Presentation, Communication and Closing Skills
• Proven Performer with Demonstrated Ability to Gain Account Loyalty and Win Preferential Treatment from Referral Sources
• Success in Highly Diverse Environments-High –Tech, Business, Services
• Innovative Systems for Prospecting and Lead Generation Professional Experience:
Cold River Land (Nov 2014 – Aug 2016)
VP National Accounts South Eastern United States
• Responsible for the facilitation and development of sales prospects within the United States. Sold Property Tax Management Software (National Accounts) within the United States to the following industries Home Building Industry, REIT’s, Capital Funds, Financial Services Industry
• High Impact Sales Presentations with C level decision makers
• Territory Growth Management & Strategic Market Positioning
• Needs Assessment & Product Education
• Consistently penetrated and won competitively held accounts
• 65% of all business closed self generated
• Implemented and designed “Rules of Engagement” implementation boarding process for all new clients
• 91% closing ratio exceeding company and team goals
• Consistently penetrated and developed referral partnerships (IMN, REIT, IPT, SHRM, National Bankers Association, National Builders Association)
• Created and maintained property tax software alliances through user conferences, user groups, and national trade shows
• Conducted expert level on-line and face to face sales demonstrations of products and services to
“C” level decision makers
Cachet Banq/Payroll Tax Management (Sept 2007 - Oct 2014) Regional Sales Manager, South Eastern United States
• Responsible for facilitation of the sales process for prospects within the South Eastern United States, offering ACH and Payroll Tax Filing Services to payroll service bureaus and stand alone corporations.
• Conducted on-line software sales demonstrations of products and services to “C” level decision makers
• Extensive experience designing customized proposals and sales presentations; skilled at listening to clients needs and concerns, developing effective solutions, and persuading customers to take action.
• Consistently penetrated and won large competitively held accounts.
• Successfully created and maintained software vendor alliances while attending industry conferences, user groups, and national trade shows.
• Led National Sales Team in closed referral business from 2008 to 2011.
• Maintained 85% closing ratio while exceeding team goals and quotas. ExpressPay, Inc.- Alpharetta, GA (Feb 1999 - Aug 2007) Senior Account Executive
• Successfully established new accounts for payroll service.
• Developed and maintained relationships with referral sources including Certified Public Accountants, Networking Groups and Chamber of Commerce functions.
• 100% Club winner in 2002
• Awarded Sales Person of the Month Award for four consecutive months
• Averaged 90-100 Sales Calls per Week
• 90% Closing Rate
• Extensive interface with key decision makers, CFOs, CEOs
• Obtained highest percentage of sales from networking groups and cold calling First Family Financial Services-Marietta, GA (May 1990 - Jan 1999) VP Business Development
• Managed day-to-day operations of a 12 million dollar consumer financial center with 7 employees
• Responsible for staffing, supervision, administrative, financial and strategic planning
• Extensive interface with internal Vice President, external vendors, and consumers
• Planned Sales Budget and Oversaw P&L 1993-1996
• Responsible for all sales and profit asset management and compliance
• Directed all Sales and Marketing efforts of outside sales force for increased Sales, Profit, and Customer Service
• Consistently Ranked as Top 5 Branch
Education:
B.A. Old Dominion University
Military Experience:
United States Navy 1980-1984; honorable discharge
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