Sales Customer

Contacts# 030********

Dec **** – July **** Mobilink Telecom Company Pvt Ltd Pakistan

Customer Care Executive

Role:

Worked in Business Center as Front Desk officer to handle the change of sim, billing related work on rotational Basis.

Worked on 111 & 4444 Project.

Worked in Blackberry (120) as Backend Team member to handle all the blackberry customers Problem.

Worked in GPRS department to handle all the Troubleshooting

Worked in Network Cocomplaint unit to handle all network related work of the customer.

Worked in Marketing & Sales department to handle all the sales of sim.

Worked in Project Management & Business Analysis Team to ensure new changes

Check to ensure that appropriate changes were made to resolve customers' problems.

Refer unresolved customer grievances to designated departments for further investigation.

Identify, research, and resolve customer issues using the computer system.

Achieve Target assign by the Marketing Team Lead

Involve in Promotion of the Company product

Recommend process improvements.

Other duties as assigned

July 2008 to August 2008 National Bank of Pakistan

Completed Internship period and learn skills of banking sector, at NBP bank Moon Market,Lahore Pakistan

MBA

National College of Business Administration & Economics

Bachelor of commerce

University of Punjab (Lahore, Pakistan)

Good knowledge of Microsoft Word, Excel and Power PointPoint

Decision Making Skills

Communication Skills

egarding upload cv so please send me your email.

Regard,

Majid sadaqat

030********

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