Customer Service Human Resource

Jennie Ader

*** ***** ******

Hamden, CT *****

Ph: 203-***-****

Email: *******@*******.***

OBJECTIVE:

Seeking a full time position with a company that provides the opportunity for growth and long-term employment.

SUMMARY:

Hard working, reliable, and motivated individual who is dedicated to getting the job done. Takes initiative to solve problems. Works well with others or independently.

PROFESSIONAL EXPERIENCE INCLUDES: Payroll, Human Resource, Bookkeeping, Purchase orders, and Invoicing. Experience with ADP Workforce Now, and QuickBooks. Previous experience working with IT departments to resolve program and reporting issues. Advanced Skills with Microsoft Suite, including Word, Excel and Outlook. Produce and Create Custom Reports. Extremely professional in written, phone, and interpersonal skills. Prior experience assisting Senior Level Executives.

Greater New Haven Transit District, Hamden, CT.

2012 – 2016 (Payroll Associate)

Responsible for the Payroll of 160 Union and Non-Union employees. Assisted the Human Resource Department, making sure all of the newly hired employee information was complete. I assisted employees with their Medical Benefits, I9 Forms, State and Federal Tax information, Union Dues, Initiation fees, and Child Support Orders. I also entered all employee information into our data base. I assisted in Finance, reconciling all monthly invoices, Created and submitted all reports for Quarterly Board Meetings.

Michael Horton Associates Inc. Branford, CT.

2001 – 2012 (Office Manager)

During this position I installed QuickBooks, and created a complete client database which enabled my employer to track, and evaluate all of their client information. I also prepared and created reports, prepared Invoices, mailings, prepared Payroll, and the printing of all checks. I was entrusted with all of the Company’s Banking. Responsible for inventory and supplies. Managed entire office, and was the Sole Bookkeeper.

AAA Southern New England, Hamden, CT

1997 – 2001 (Insurance Agent)

Obtained Property and Casualty Insurance License for the State of CT. Responsible for the Sales of Auto insurance, Home Insurance Policies, and Auto Loans. Heavy phone contact with clients. I processed Insurance payments, resolved all client issues, and maintained all client data information.

B.K.M. Total Office, Milford, CT

1993 – 1997 (Operations Administrator)

Responsible for Payroll Processing, Assisted the Human Resource Department in resolving employee issues. I prepared daily reports. Data Entry of Packing List, and invoicing.

Echlin International, Branford, CT

1978 – 1992 (Data Processing Manager)

Responsible for The Data Processing Department which consisted of International Invoicing, Oder Entry, Packing List, Pricing, and Cost Analysis. Maintained complete Client Data Base, and worked with outside programmers to increase productivity, and reduce manual errors.

When the International Division relocated to Miami Florida, I Consulted in Miami, helped set up the hardware, software, and trained all new employees.

EDUCATION: High School Diploma, Quinnipiac College (2 yrs. Computer Science).

ADDITIONAL TRAINING:

Obtained many certifications in the field of management, Office Administration, and Supervision, Customer Service, Insurance, and Public Relations.

Notary Republic for the State of Connecticut.

Obtain a Property and Casualty Insurance License for the State of Connecticut

Excellent Computer Skills: Microsoft Word, Excel, QuickBooks, ADP, and Outlook.

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