Customer Service Office
Resume:
CLAIRE OFAMEN
Contact no: 050-***-**** / 052-***-****
Address: Bur Dubai, Dubai, U.A.E
Email Address: ********@*****.***
Visa Status: Employment Visa
Career Objectives: To join an organization to which I can contribute excellent work and which will in turn enhance my knowledge and professional experience. Personal Details:
Date of Birth: February 10, 1991
Age: 25 years old
Employment History:
Company: Affords General Trading LLC
Address: P.O Box: 380704, Deira, Dubai, U.A.E
Position: Archive Clerk
April 10, 2016 up to Present
Job Descriptions:
Keep records of materials filed or removed, using logbooks or computers.
Add new material to file records, and create new records as necessary.
Perform general office duties such as typing, operating office machines, and sorting mail.
Track materials removed from files in order to ensure that borrowed files are returned.
Gather materials to be filed from departments and employees.
Sort or classify information according to guidelines such as content, purpose, user criteria, or chronological, alphabetical, or numerical order.
Find and retrieve information from files in response to requests from authorized users.
Scan or read incoming materials in order to determine how and where they should be classified or filed.
Place materials into storage receptacles, such as file cabinets, boxes, bins, or drawers, according to classification and identification information.
Answer questions about records and files.
Modify and improve filing systems, or implement new filing systems.
Eliminate outdated or unnecessary materials, destroying them or transferring them to inactive storage according to file maintenance guidelines and/or legal requirements.
Enter document identification codes into systems in order to determine locations of documents to be retrieved.
Design forms related to filing systems.
Answering Telephone Calls and Communicating through emails. Company: Selcon International LLC
Address: Office#109/110 Sobha Saphire, Business Bay. Dubai, U.A.E
Position: Receptionist cum Secretary
April 13, 2015 – September 10, 2015
Job Descriptions:
Handling the reception, deliver prompt services to visitors in person or on the telephone, answering or referring inquiries; Routes calls to specific people
Making Quotations and follow-ups.
Coordinate the pick-up & delivery of express mail services (FedEx, DHL, Aramex, etc.)
Arrange and confirm appointments
Liaison with internal and external contacts
Maintain schedules and calendars
Maintain safe and clean reception
Perform other clerical duties as needed, including writing letters, filing and photocopying
Directs visitors, determines nature of business and announces visitors to appropriate personnel
Preparing tea or coffee for the visitors
Company: Nippon Express Philippines Corporation
Position: Customer Service Assistant
Department: Air Cargo Division –Import Department
February 10, 2012 to August 9, 2014
Job Descriptions:
Encoding, Sending & Monitoring of Airline Manifest System thru E-trade
Encoding of Samsung Shipments thru E-partner
Monitoring & Checking of actual cargo arrival in warehouse
Informing CSR for flight irregularities
Encoding of everyday flights in monitoring sheet
Making and sending of cargo incident investigation report
Encoding of monthly production report of the team
Filing of import work file
Sending Pre-alert shipment of IBM
Segregating the original documents (house airway bill)
Monitoring the cargo from the point of origin to point of destination
Handling of incoming and outgoing calls from the clients and airlines Company: Command Post Marketing Services
Position: Filing Clerk
June 19, 2011 to December 19, 2011
Job Descriptions:
Encoding of documents
Handling of Incoming and Outgoing calls
Preparing the pay slip of other employees
Filing and sorting of documents
Company: Paranaque Workers Affairs Office-Mayor’s Office Paranaque City Hall
Position: Administrative Aide III (clerk 1)
May 2009 to April 2011
Job Descriptions:
Encoding of documents
Handling of Incoming and Outgoing calls
Filing and sorting of documents
Preparing the attendance sheet to be submitted to the Human Resource Management Office
Preparing the Department Head Itinerary
Trainings & Seminars Attended:
On-the-Job Training
Nov.10-Feb.5, 2009
300 hours of training
NAPOLCOM
371 Sen. Gil Puyat Ave. Makati City
Housekeeping NCII (TESDA)
June – August 2008
300 hours of On-the-Job Training
Isabelle Mansion Hotel
Paranaque City
Souq.com Seller’s Seminar
Souq.com Main Office
Ibn Battuta Gate
November 03, 2016
Educational Attainments:
Tertiary: Go Tec International Business School
Address: VAJ Bldg. Sucat road, Parañaque City
Course: 2 years Office Administration
Year Attended: 2007-2009
Secondary: Dr. Arcadio Santos National High School (Main) Address: San Martin De Porres, Parañaque City
Year Attended: 2003-2007
Primary: Kalayaan Elementary School
Address: Merville, Pasay City
Year Attended: 1997-2003
I hereby certify that the information are true and correct to the best of my knowledge and belief.
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