ARUN.N

Mobile: +91-959*******

Email: acxh5c@r.postjobfree.com

Objective

To work challenging projects that expose most of my abilities to get all the executions beyond the expectations and to make a brand value for the organization, which I belong.

Summary

A strongly motivated Professional Technical Support in Windows & Networking Environments with 8 years of experience in,

Strong Knowledge in Windows server environment

Possesses knowledge in LAN and WAN technologies, protocols and configurations

Quick adaptation, Strong Analytical skills and Fast learning capabilities.

Ability and willingness to acquire knowledge about newer technologies.

Strong interpersonal and excellent communication skills.

Education

D.E.C.E from Sankara Institute of Technology

B.C.A

Pursuing 2nd Year M.B.A from ICFAI

Technical Expertise

Installation, Configuration and Trouble Shooting of Desktops & Laptops

Troubleshooting Operating System & Application Software’s fixes

Installation & Troubleshooting Workstations & Server PC’s

Installation & Troubleshooting Printers

Networking devices Installation, Configuration & Trouble Shooting

TCP/IP, DHCP, DNS Configuration

Domain & ADS Configuration

Exchange DFS and core sever administration

Virtualization (Hyper-V and Vmware)

Users Creation, Administration & Providing Security Policies

Wireless Router Configuration & Troubleshooting

Certifications

Cisco Certified Network Associate (CCNA) CISCO ID: CSCO11473450

Ankit Fadia Certified Ethical Hacker (AFCEH) 4.0 Batch 2

Work Experience

Maco Ites (Coimbatore)

Manager – IT & Data Security

June’ 2014 – Sep’ 2016

Managing a team of 5 system/ network support executives.

Providing remote support and handling more than 65+ servers for client in US

Providing L2 support for the above clients in windows 2003, 2008 & 2012 server family.

Providing L2 support for the above mail server in MS exchange server 2010 & 2013

Providing L1 support for all the VMware Server’s.

Supporting Configuration management and problem management to end to end support client.

Setting up the process for attending to the support request from the users.

Laying down the network design for the premises and recommending the required equipments.

Co-ordinating with vendors for the procurement of goods and internet linkage.

Ensuring the 24 X 7 connectivity of head office with offsite locations through MPLS

Getting the issues solved in a timely manner and escalating the problems which require intervention from higher levels.

Securing the mail servers, application servers and nodes from any security threats by installing firewalls and other security suites.

Getting desktop PCs assembled and Operating systems & other applications installed.

Deploying, maintaining and troubleshooting mail servers, application servers, DHCP servers and modems.

Ensuring proper working of all the equipments.

Producing reports network productivity, plans and issues for higher management.

Migration in Server 2003 to Server 2012 to the production environment. DNS, DHCP, Active Roles Server GPO, FSMO Roles.

Migration of mailboxes of MS exchange server 2003 or 2007 to 2010 & 2013

working on ADS, DNS, DHCP, IIS, Exchange DFS and core sever administration

working in backup solution [ Veeman, BackupExec, Acronis )

working on cloud concepts (Hyper-V and Vmware)

Experience in all Microsoft Windows operating systems (Windows 7,8,10, Server 2008/2012/2003)

Providing remote support using LogMeIn, VNC, RDP, or similar product (Labtech MSP)

Working Remote Management tools and in any ticketing system following ITIL process

Elbex Courier Pvt LTD (Coimbatore)

Assistant Manager – IT Infrastructure,

Feb’2014 – June’2014

Roles and Responsibilities

Handling IT related issue all branches and franchisee on PAN basis.

Taking complete control of all software and hardware related issues for more than 40 user LAN Environment.

Capable of configuring hardware that includes memory upgrades, modem installations, hard drive installations, network installation, video adapter installations etc

Capable of devicing a complete layout plan for network cabling, crimping and configuring wireless networks.

Managing and directing PAN India division users over the phone and Remote Connection.

Creating and managing Users Account, Groups and Organizational Unit in Active Directory,

Monitoring the Antivirus servers and pushing the Latest updates to the Client Systems

Locating all areas and creating a map for various districts in India (PAN India).

Manage file and share permission.

Configuring and troubleshooting Microsoft Outlook and Outlook express.

Playing a pivotal role in compilation of new business data during Pagination of various branches & Franchisee in India.

Possessing sound knowledge in ERP applications and providing complete guidance and support for end users to all branches & Franchisee in India.

Trouble shooting and sorting issues related to hardware & software.

Total System Services / Networking.

Responsible for Data collecting from various sources and properly validated and updated into the Website.

Planning and implementing of system development, new hardware and software requirements and communicating to the management.

IT Asset Maintenance and quarterly reports given to Finance Department.

Travelling all over India on regular basic to branches and franchisee for training and implementation of new system

Almoayyed Contracting Group (Bahrain).

Network / System Engineer,

Jun’ 2010 – Sep ’2012.

Roles and Responsibilities

Mailbox administration like creating\deletion\modifying mailboxes in Windows 2010.

Deployment of New Exchange

Created User accounts, Local and Global Groups and setup permissions and implemented security policy in Windows 2008.

Applying patches on Exchange and Active Directory servers.

Managing Core AD Components, like WINS DNS.

Support Blackberry infrastructure.

Support OWA Service.

Undertake backup management for AD and Exchange, which includes implementation of Backup strategy for Exchange 2003 & 2010.

O/S support for Exchange and AD environment.

Maintaining Cisco switches and in addition to that administering and maintaining the back bone core

switches / routers hosted in the server room

Maintaining the wireless network

Vendor management (hardware procurements, vendor management, annual maintenance renewals etc.)

Provide LAN & WAN administration on Cisco technologies

Provide L2 Support on Windows 7/2008/2012 & Exchange Administration, Symantec Backup Exec, Symantec Endpoint Protection

Implement tasks on projects and procedures e.g. new implementations/office setups/application/software rollout as per IT policies etc

Provide L1 support on Cisco IPT, BlackBerry

Any other duties assigned by IT Manager

Nilgiri Dairy Farm Pvt.Ltd Coimbatore.

IT Assistant- System,

Dec’ 2007 – Aug’2009.

Roles and Responsibilities:

Handling team of four members include the branches

Solved issues in Windows environments including networking and application support.

Working closely with management providing feedback and suggestions.

Given Telephonic support for branches.

Handled Novel Server and Windows 2003 server with software application support.

Started to work with SAP based application of IRP & Triversity.

Performing Data Retrievals, Visual Source Safe and Database daily, weekly, monthly Backups

Troubleshooting the LAN Network, printer’s, Hardware & Software problems

Managed Trust relationship between multiple Domain servers

Installation of Network printers and Configuration

Installation of McAfee Anti-Virus Enterprise Edition + Anti Spyware and updating DAT files on regular basis.

Acenet Technologies Pvt Ltd Coimbatore

Customer Support Engineer.

Dec’ 2005 – Dec’ 2007.

Roles and Responsibilities:

Served as a technical resource for a team of 8 members.

Handling our corporate customers Servers, LAN, and Client Machines.

Solved customer issues in Windows environments including networking and application support.

Worked closely with management providing feedback and suggestions.

Given Telephonic support for branches.

Configure mail server for various client in Windows 2003 server.

Installation, Configuration & administration of Windows 2000/XP Clients

Setup Norton Ghost for automated deployment of windows

Network Cabling, Hardware Installation, Configuration, Maintenance, System assembling, Outlook Configuration & troubleshooting of Computers

Personal Details

Father’s Name : R.Nallamuthu

Age & Date of Birth : 30Yrs., 04-03-1986.

Languages Known : Tamil, English & Hindi.

Martial Status : Single.

Permanent Address : C.45 Housing unit,

Nethaji Nagar, Near Gandhi-Ma-Nagar

Peelamedu,

Coimbatore – 641004.

Cell: 0091-959-***-****, 0091-422-***-****.

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