Business anlysis Project Management

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Gaussian Networks Pvt Ltd. May’2015 – Jan 2016

Department: Office of Excellence/PMO

Role: Sr. Business Analyst

Project No. 1: Contact Centre Implementation

Budget: $1.1 Million

Benefits: Business Expansion, Increased Revenue, Business Improvement, Process Re-engineering

Roles & Responsibilities:

Supported the project for setting up Contact Center Operations and technologies with an overall budget of over 1 Million USD.

Lead requirements gathering workshops / JAD / Interviews and prepare detailed Business Requirement Document (BRDs) and Requirement Traceability Matrix (RTMs)

Assist in successful Project Initiation, Project Scoping and Maintaining Project schedules.

Create and update business modelling deliverables including Business Process Models, Activity Diagrams, Flow Charts, Service Level Agreements and use cases to document to-business model.

Perform Gap analysis, identify and recommend process level improvements projects.

Create an intelligent BA work plan and task breakdown.

Communicate and co-ordinate effectively with external and internal stakeholders.

Actively identify and resolve project risks/issues/escalations and provide risk management, mitigation.

Monitor the status of implementation activities on a daily basis.

Facilitate weekly project status meetings with stakeholders to report on project milestones.

Post implementation, transition the in-force maintenance to the Key Account Manager, review the closure of the project artifacts, lessons learnt and obtain necessary stakeholder’s sign-offs.

Project No. 2: CRM Software Implementation

Role: Sr. Business Analyst

Budget: $500,000

Benefits: AGILE, Automation, Process and Efficiency Improvement

Project No. 3: In-House Ticketing System Development & Implementation

Role: Sr. Business Analyst

Budget: $500,000

Benefits: AGILE software development, Business Maturity and Growth, Process and Efficiency Improvement

Roles & Responsibilities:

Perform Feasibility Studies, Cost Benefit Analysis and Risk/Impact Analysis.

Lead business analysis (Problem Definition) and document business process workflow (As-is and To-be processes) for scoping, prioritizing, tracking and managing user/business requirements.

Meet and interact individually to collect more in-depth feedback and input on current systems and process.

Lead Facilitation / Requirements gathering workshops, brain storming and JAD sessions.

Prepare detailed Business Requirement Documents (BRDs), user stories, Use case specifications and requirements traceability matrix.

Assist in translating business requirements into the software design documentation.

Co-ordinate with technical staff and vendor to provide the business respective during design phases.

Lead the project activities WBS - Activity Breakdown, Activity sequencing, Resource allocation, effort estimation and status updates.

Monitor project progress in Agile environment and report status to stakeholders.

Responsible for reviewing test cases, test plans and user acceptance criteria.

Participate in Test plan development and facilitate user acceptance testing (UAT), assist with logging, tracking and re-testing defects

Configuration Management and Change Management owner for added or removed scope.

Develop Training and end user support material, quick ref guides, and training presentations/Manuals.

Assist with appropriate project documentation and processes to transition the completed project to Operational staff for support.

WNS Global Services Ltd. Sep 2008 – May 2015

Sr. Business Analyst / Project Management

Roles & Responsibilities:

Create Business Analysis plan, estimate requirements efforts, identify stakeholders, communication plans and define requirements gathering approach.

Lead Requirements gathering workshops and stakeholder’s interviews and prepare detailed Business Requirement Documents (BRDs), user stories, Use case specifications and requirements traceability matrix.

Perform Feasibility Studies, Cost Benefit Analysis and Risk/Impact Analysis.

Lead business Gap analysis (Problem Definition) and document business process workflow (As-is and To-be processes) for scoping, prioritizing, tracking and managing user/business requirements

Lead the project activities WBS - Activity Breakdown, Activity sequencing, Resource allocation, effort estimation and status updates.

Efficiently convert business requirements in measurable process deliverables.

Configuration Management and Change Management owner for added or removed scope.

Co-ordinate and communicate effectively with internal & external stakeholders.

Develop Training and end user support material, quick ref guides, and training presentations/Manuals.

Assist with appropriate project documentation and processes to transition the completed project to Operational staff for support.

Research on best practices and solutions to meet business requirements and provide input to management on opportunities to improve operational effectiveness

Project No 4: Digital Transformation - Check Scan Project – Mashreq Bank (Dubai)

Corporate & Investment Banking Project to provide ease of banking to corporate customers and helping optimize cash flows. Moreover, providing real time access to check status reports.

Project No 5: Digital Transformation – AutoFinance - Car Loans – Mashreq Bank (Dubai)

Project to digitize the current paper based manual car loan process, resulting in an efficient, time saving and cost effective process for customers, dealers & staff. Was involved to develop electronic forms, back-end hub and introduction of new workflow for branch’s Auto Finance Process specialists.

Project No 6: Development and Implementation of an in-house software ‘Fast-Trak’ (Work Flow Tool)

Savings: $400,000 annualized

Benefits: AGILE, Automation, Resource optimization, Cost savings, Server space optimization of 500GB

Project No 7: Risk Management Framework Implementation – Mashreq Bank (Dubai)

Savings: $120,000 in possible compliance fines

Benefits: Business Optimization, Productivity, Quality, cSAT

Project No 8: SAP Integration – Project Synergy (ERP Implementation) – WNS

Benefits: WATERFALL, Resource cost optimization, standardization, Release Management

Project No 9: Process Re-engineering of ‘Financial Data Services’ Process - MBNA Bank

Location: Gurgaon, India

Benefits: Quality, Productivity, Cost Optimization and cSAT

Project No. 10: Biomet Transition and Operations Implementation & Management

Role: Business Analyst and Service Delivery Lead

Budget: $2 Million

Location: New Jersey, USA and Gurgaon, India

Business Driver: Business Transition, Offshore business implementation, Operations Management

Roles & Responsibilities:

Perform Due Diligence Investigations including Feasibility Studies, Financial Risk and Impact Analysis of business process outsourcing

Collaborate with SMEs, Affiliates/subadvisors, conduct user interviews to understand their responsibilities, scope of work etc. and create process maps of AS-IS state and To-BE states.

Create and deliver Due Diligence presentations.

Independently respond to new business RFP requests.

Project No. 11: Order to Cash Process Design for Tissue Regenix

Location: Texas, USA

Benefits: Platform System Development, Process Improvement

Team Size: ~ 15

Project No. 12: KCI Medical Canada Inc. Due Diligence and offshoring

Business Driver: Business Opportunity, Business Transition and Offshoring

Project No. 13: Tissue Regenix Due Diligence

Role: Business Analyst (Business Consulting and RFP specialist)

Location: Texas, USA

Business Driver: Business Opportunity, Platform development, Business Transition and Offshoring

Team Size: 6

ISO 9001 Audits

Number of Projects: 4

Benefits: Business Process Definition, Brand Value, Quality Procedures Management, Standardization

Process Improvement Projects

Number of Projects: 5

Benefits: Process Improvement and optimization. Quality, Cost Savings

Savings: upto $200,000 annualized

PATNI Computer Systems Ltd. - UAC May’2007 – Sep’2008

Business Analyst

Roles & Responsibilities:

Prepare detailed Business Requirement Documents (BRDs), user stories, Use case specifications and requirements traceability matrix.

Use the process/workflow software to create process models which can be simulated and analyzed.

GAP Analysis

Maintaining and updating Project documents and Lessons learned

GE Capital - Wachovia Bank (Jacksonville, Florida, USA) May’2006 – May’2007

Project Coordinator

Roles & Responsibilities:

Accomplishing work requirements by orienting, training, assigning, scheduling, and coaching employees.

Leading the project team and coordinating the project

Resolving operational problems

Identifying work process improvements

Ensuring the effective preparation and delivery of all project events and meetings.

Production, maintenance and updation of project related documents (Project Plan, Risk Register, Project Budget etc.)

Ongoing evaluation of project activity and reporting on project progress to the Stakeholders.

IBM India April’2004 – April’2006

Customer Care Specialist

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