Customer Service Sales Representative

Objective: Graduate of DePaul University’s College of Computing seeking rewarding opportunities in the field of IT.

Skills

Hands-on experience using HTML, JavaScript, Python and Java

Experience using Agile

Ability to work alone or in a team-oriented setting

Coursework

Applied Networks and Security

Fundamentals of Information Assurance

Fundamentals of IT Project Management

Web Development

Analysis and Design Techniques

Fundamentals of Web Computing

Community Based Technology Projects

Introduction to Content Management Systems

TECHNICAL WORK EXPERIENCE

Northwest Suburban Pain Center, Arlington Heights, IL (09/13-Present)

Medical Assistant

Benefited the IT staff at the clinic by assisting in computer set up in new office space

Roomed Patients, collecting health information vital signs while maintaining HIPAA guidelines

Worked closely with the doctor to ensure proper care and diagnosis of patients

Demonstrated knowledge of C-Arm X-Ray Guidance for certain patient procedures

Web Project for Community Organization, LaGrange, IL (01/15-5/15)

Client Liaison

Actively participated in a team of 4 individuals to deliver an updated website for a non-profit organization

Utilized different resources such as WordPress and various types of code in order to build a quality website

Initiated strong communication between client and the team to relay client’s requests in a timely manner.

EDUCATION

DePaul University, Chicago, IL Graduation: June 2016

Bachelor of Science in Information Technology

OTHER WORK EXPERIENCE

Marketsource-Hewlett Packard, Schaumburg, IL (08/11-08/12) Account Sales Representative

Managed HP departments within 2 Best Buy locations

Management of HP inventory to ensure minimum turnaround on customer sales orders

Successfully trained Best Buy Associates to promote marketing and upselling of HP products

Strong knowledge of HP products and services

Lenscrafters, Arlington Heights, IL (7/12-07/16)

Eyecare Advisor

Executed solutions to finding the right prescription glasses for patients

Worked closely with the doctor to ensure proper care and diagnosis of eye patients

Managed customer relations by providing excellent customer service

Demonstrated strong product knowledge which has aided in achieving sales goals

APP Pharmaceuticals, Skokie, IL (05/11 – 08/11) Intern

Managed shipment/processing of product testing to outside drug testing facilities

Organized and improved the filing process for drug testing documents for ease of reference by cataloging/categorizing as needed

Managed large sample inventory, Bookkeeping/logging of receipt/shipment of product samples

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