Customer Service Manager

Emanuel Gutierrez

***** *. ******* **.

Cypress, TX 77433

Phone: 281-***-**** • Email: **********@*****.***

SHIPPING/RECEIVING PROFILE

Looking to use my experience in shipping/receiving, warehouse & customer service. Experienced leader including organizing and overseeing projects through the use of strong critical thinking and problem solving skills. Dedicated to

maintaining company policies and procedures reliable and dependable while offering well-honed attention to detail.

PROFESSIONAL EXPERIENCE

Warehouse Manager/Command Center- FLOOR & DECOR, Stafford, TX 2016 to Present

• Managed an assigned warehouse function

• Train and provide work direction and guidance to assigned staff

• Prioritize work assignments

• Meet and greet customers & assist customers with delivery/pick up

• questions

• Safely pull orders and guide assigned staff using forklift/reach truck to

• load all storage buys for customers

• Manage the storage buy pickup process with the company’s car topper program to ensure accurate loading

• Deliver customer storage buy orders in POS to reflect order pick up

Shipping Manager- TRIC BUSINESS FORMS, Houston, TX 1996-2016

• Manages and directs all shipping and receiving responsibilities.

• Trains and assigns work to helpers.

• Maintains inventory levels to company standards while providing guidance and support.

• Promotes employee safety through the maintenance of a clean working

• environment.

• Compiles orders, scans, and enters them into the BFE system.

• Utilizes UPS Worldwide to ship small orders and packages.

• Confers with drivers and customers to ensure accuracy in the system.

• Organizes ticket orders according to customer shipping instructions.

• Reviews and organizes orders by local or out of town deliveries and customer pickups.

• Creates bill of ladings for the delivery service chosen.

• Ensures timely deliveries by maintaining contact with delivery services

• Tracks shipments as requested to promote customer satisfaction.

• Maintains working relationships with local and freight companies.

• Communicates with account representatives to resolve customer issues.

• Evaluates rates to obtain the best shipping price, keeping costs down.

EDUCATION & TRAINING

Forklift Certified Strong working knowledge of Microsoft Office Outlook, Word, and Internet UPS Worldship and BFE shipping systems typing 50 wpm, 10 key by touch 10,000 kpm, and bilingual.

Education: Stephen F. Austin High School 1994

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