Information Service

Resume *

Cecilia F. Bowen

**** ****** ****** *******

Fort Washington, MD 20744

Email: **********@*****.***

Objective: To be a contributing member of an integrated team in which I can apply my professional experience to the success and betterment of projects, clients, and the organization. I possess an exceptionally strong background in communication skills especially translating Spanish to English. I utilize my strong organizational skills and my ability to work well with a diverse group of individuals and teams to achieve desired outcomes.

Work Experience:

BCFS Health and Human Service

1012 14 Street northwest Washington DC

2016 to Present

Position: Case management specialist Bilingual/ Spanish

* Perform client evaluations using a variety of assessment tools, information gathered from interviewing client and/or other professionals, and established clinical guidelines to determine the appropriate referral(s) and recommended treatment plan.

* Interview clients and their families to gather social, psychiatric, and drug and alcohol history.

* Administer appropriate assessment instruments to assist in the development of the client’s case history and for use in developing treatment recommendations.

* Maintain case files on clients containing assessment information, assessment summaries, court documents and all other correspondence/information relevant to the client.

* Gather appropriate consents from clients to use in gathering information from outside agencies/sources.

* Provide program information to clients and other agencies.

* Provide written reports to a variety of agencies, courts, probation and/or treatment providers that may include case histories, assessment results, referrals, compliance with court orders and treatment recommendations.

* Gather, maintain and disseminate community resource information to other staff.

* Advise treatment providers of information gathered during intake process; gather additional information as appropriate.

* Meet with clients to provide service information; guide the client in understanding his/her illness or addiction and contributing personal, social and economic factors; advise clients of community resources; and make referrals and other arrangements including advocacy and assistance.

* Work with community agencies as required to assist clients in their service plans and in coping with daily activities and environmental needs, such as housing, medical care and employment.

* Identify, establish and utilize a variety of community resources for the alcoholic or other substance abusers.

* Consult with other professionals when clinical expertise is needed in development of treatment plans.

* Attend staff conferences and related meetings to coordinate activities with other divisions of the department, other County departments and community groups and providers.

* Provide information and make presentations to community groups and others concerning addictive behavior and services available.

* Provide education/prevention to a variety of groups.

* Monitor compliance with court ordered or related referrals.

* Prepare reports, case summaries, and correspondence as required; maintain case histories and work records, including required statistics.

* Perform related duties as assigned.

Position: Spanish Interpreter Jan. 2014 - Present

Ad Astra, Inc. Silver Spring, MD 20918

• Interpret Spanish to different organizations and clients. Interpreter Spanish to different organization and clients.Responsible for listening to, understanding, and translating spoken or written statements from one language to another. Reproduce statements in another language for unique listening or reading.

•Facilitate effective communication between two parties that do not speak a similar language by converting one spoken or written language to another. Attend conferences and meetings and act as official translator to mediate discussion.Translate foreign languages for clients in prison so they can understand prison officials.

•Relay concepts and ideas between languages.Translate spoken communication to sign language for hearing impaired audience.Convert written materials from one language into another, such as books, publications,, or web pages. Create a new text in the target language that reproduces the content and style of the original. Edit and proofread text to accurately reflect language. Receive and submit assignments electronically.

•Use dictionaries and glossaries for reference. Employ computer-assisted translation. Facilitate communication for people with limited English proficiency.

•Translate languages at meetings such as attorney-client meetings, preliminary hearings, arraignments, depositions, and trials. Interpret both legal terminology and colloquial language. Read aloud documents in a language other than that in which they were written. Provide language services to healthcare patients with limited English proficiency.Translate patient materials and informational brochures issued by hospitals and medical facilities into another language. Accompany foreign visitor and facilitate communication between receiving party and visitors.

Position: Assister Navigator/Insurance Specialist 2014 – Temporary Assignment

Athena Consulting, Inc Gaithersburg, MD 20878

• Delivered general education about the ACA and the Exchange Meet with customers in person to explain Assister services, reasons to buy health insurance, and options for coverage.

• Assisted customers with opening or accessing an account with the Exchange.

• Explained affordability programs, Qualified Health Plans, Essential Health Benefits, Medicaid, DC Healthcare Alliance and rights when using insurance.

• Assisted customers with application submission and determining eligibility for premium tax credits and Medicaid.

• Assist customers with understanding web-based decision tools to help narrow the choices for qualified health plans.

• Ensured customer knowledge regarding health plan options through the Exchange and helped clients filter and sort options based on preferences.

• Referred customers with appeals, grievances, and complaints to the appropriate agency.

Position: Substitute Spanish Teacher /English 2007 - 2013 Alexandria City Public Schools Alexandria, VA 22314

• Cooperated with the Teacher in planning, supervision, and implementation of the overall program.

• Collaborated with colleagues to plan and implement effective curriculum units and lesson plans.

• Designed and delivered engaging instruction that addressed the needs of a full range of different students’ learning styles.

• Reflected on teaching practices and made adjustments to maximize learning time.

• Adhered to school management and discipline policies within the classroom and throughout school campus.

Position; Spanish Teacher 2006 – 2007

National Christian Academy Ft. Washington, MD 20744

• Skilled in oral and written communication with students, parents and others.

• Ability to plan and implement activities for maximum effectiveness.

• Maintained academic focus by using a variety of motivational techniques.

• Planned and prepared a variety of learning activities considering individual student’s culture, learning styles, special needs and socio-economic backgrounds.

Hispanic Program Coordinator/Lead Facilitator/ Position: Bi-lingual Training instructor

Department of Human Services 1999 - 2006

Washington, DC 20002

• Developed, organized, conducted and evaluated training programs.

• Planned, organized, and implemented a range of training activities.

• Helped clients improve upon or enhance existing skills.

• Developed programs that groom clients for advanced positions.

• Modified training programs.

• Created interactive, multimedia presentations for clients

• Held workshops and lectures for clients.

Education: Strayer University Suitland, Maryland Business Administration May 2005

Strayer University Suitland, Maryland

Master of Business Administration suitland Maryland 2007

United States Army

Position: Administration Specialist

Skills: Bi-lingual Spanish and English fluency, with ability to communicate both orally and in writing. Proficient in computer software: MS Word, Access, Outlook, Excel and PowerPoint. Proficient in oral and written communication skills. Strong organizational skills, and the ability to multi-task; Effective communication skills within all socioeconomic and professional backgrounds. Ability to encourage and motivate others. Ability to provide guidance and mentoring for job candidates to improve opportunities for job placement and retention. Highly experienced in hiring practices and labor law policies. Experience conducting and participating in workshops, committees, and conferences designed to promote the intellectual, social, and physical welfare of individuals.

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