Jonathan Hill

*** *.******** ******

Aurora, IL *0504

Primary Phone: 630-***-****

Secondary Phone: 331-***-****

acxgtb@r.postjobfree.com

Devry University – Naperville, IL

Pursuing Bachelor Degree – Computer Information Systems

2016 - Present

ITT Technical Institute, Orland Park, Illinois

Associate of Applied Science - Information Technology in Multimedia

2009 Graduate

Computer Experience

Windows XP,Windows Vista, Microsoft Word, Microsoft Outlook, Microsoft PowerPoint,

Microsoft Excel, Adobe Photoshop, Adobe Illustrator, and Macromedia Dreamweaver.,Rxclaim, Navigator, and Iris.

Employment History

OptumRx – Lisle, IL November 2012 – Present

Member Service Representative/Web Team

Answer incoming calls from our customers on issues related to benefit eligibility questions and prescription status inquiries

Help guide and educate customers on their prescription benefits, use of plan, formulary, premiums and status of orders, and claims or inquiries.

Provide assistance with website related questions and troubleshooting issues.

Ask appropriate questions and listen actively to identify any questions or issues while documenting required information in computer systems.

Identify issues and communicate solutions and steps to customers, pharmacies, and physicians with prescription orders and reorders.

Escalate drug related calls as appropriate to licensed pharmacist for resolution.

Coordinate internal resolution of claims exceptions and other issues to include determining appropriateness of overriding pharmacy claims edits and error messages.

Make outbound calls to customers on prescriptions withhold orders and payment issues.

Assist with entering new prescription orders into system.

Office Max- Aurora, IL September 2009 - August 2012

Impress Associate

Worked with customers to create various business and personal products, included but not limited to: copying, desktop publishing, laminating photos, and binding.

Contacted customers, asked questions to recommend various products and encourage add-ons for OfficeMax products and services.

Calculated prices and provided quotes to customers for all services.

Accepted and processed electronic jobs received from customers and/or other ImPress locations.

Answered the phone promptly and courteously and directed calls to the appropriate party.

Made phone calls to notify customers that special orders were available for pick-up.

Assisted in the training of new ImPress Associates.

Maintained all equipment and placed service calls when necessary.

Supported the store’s shrink awareness program and advise management of any unusual activity.