Customer Service Sales
Resume:
BH
Br i ttany Janel le Har t
har tbr i ttany**@gmai l .com
**** ** **** *** ****, Conroe, TX, 77384
Education: Exper ience:
Ski l ls:
Customer Service/ Customer
Focus
Microsoft Suite (including
Excel)
QuickBooks
Composure/Compassion
Recruit/ Interview/Train
Communicat ion:
- Universal Technical Inst itute- Financial Aid Advisor- Program Advisor 06- 2016- 11/2016
- Program advisor, advised parents and students about technical school/college benefits, and financial aid offered
- Problem solver, remained composed in high stress scenar ios
- Organized appointments to answer quest ions, alleviate stress, give tours, and increase college, career training readiness
- Assistant to admissions team, walking students from enrollment, to financial aid, to first day
- Collaborated across campus depar tments to prepare students
- Monitor and maintain star t project ions, and budgets such as supplies, equipment, and tuit ion
- University of Ar izona - Financial Aid Team Lead 05- 2012- 05/2016
- Awarded students financial aid, adjusted aid, including scholarships and grants
- Completed outreach events focused on providing cur rent and prospect ive students with resources to cont inue their educat ion including cradle to college fairs, FAFSA nights, workshops, Represented college dur ing conferences
- Recruited, interviewed and trained incoming staff. Reviewed need, analyzed applicants ski ll sets and hired were necessary
- Streamlined training process to decrease company spending, enabled office to have well trained product ive employees
- Created a phone system to decrease phone queue and prompt ly answer callers quest ions
- Front desk, front- line, first contact for students and parents
- Lowell Inst itute for Mineral Resources 08/2015- 10/2015
- Created market ing mater ials for training programs, including fliers, brochures, etc within OSHA standards
- Worked with vendors to help stay within budget guidelines
- Prepared travel author izat ions and set up travel/ conference meet ings
- Took meet ing minutes, assisted sales team, monitored P- card expenses
- University of Ar izona
Tucson, AZ
2012- 2016
- Pima Community
College Tucson, AZ
2010- 2012
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