Customer Service Manager

Career Overview

Core Strengths

Work Experience

Educational Background

JoEllen Brugman

***** ******** *****, **** ******* Minnesota 55347

(T) 952-***-**** (C) 952-***-**** (E) acxgsr@r.postjobfree.com Dedicated Customer Service Manager motivated to maintain customer satisfaction and contribute to company success.

- experienced manager of luxury service

operation

- exceptional problem solving and

customer service skills

- upbeat, enthusiastic supervisor and team

leader

03/1983 - 06/2003 Northwest Airlines Minneapolis/St. Paul, Minnesota Passenger Service Representative

Provided friendly service to and maintained positive relationships with the airlines first class customers. Provided knowledgeable service to passengers by assisting in travel needs and trouble shooting in adverse conditions. Supervised team in keeping with the airlines training requirements and operation needs. 09/1981 - 03/1983 Powers Department Store Minneapolis, Minnesota Sales Manager

Selected and maintained enthusiastic sales staff. Trained and motivated sales personnel in sales quotas and merchandising techniques. Assisted team in developing utmost customer service skills.

02/1977 - 02/1981 J.M.McDonald's Wichita, Kansas

Assistant Manager

Assisted in the management of entire retail operation. Supervised departmental managers in sales training, inventory control, merchandising. Prepared operational budgets and assisted advertising staff. 1976 South Dakota State University, Brookings, South Dakota Marketing and Retail Management-Interior Design

Bachelor of Science

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