Customer Service Sales

Jonathan R. Gomez

*** **** ******, ********, ** *7583

(832) 946 – 5772 ***************@*****.***

OBJECTIVE:

To become an office assistant in a small, growing company. To utilize my ambitious, hardworking, and caring personality and to act on my passion and commitment of ensuring that anyone in a community receives a high-quality experience.

EDUCATION:

Alvin Community College – Alvin, Texas August 2014 – Present

Expected Date of Graduation/ Transfer to complete B.A.: December 2016

University of Houston – Houston, Texas August 2012 – December 2013

Expected Date of Degree Completion: May 2018

EMPLOYMENT:

JC Penny Department Store, Visual Assistant/ Sales Supply Coordinator June 2016 – Present

Help to develop and create floor designs, models, and displays that promote the sale of products and services as well as assist in the overall maintenance of the company’s image.

Collaborate with management and colleagues in order to make decisions on product merchandising that will maximize sales in the store.

Provide superior customer service using a variety of interpersonal skills to relate to the needs of each individual customer and maintain a high level of professionalism and courtesy.

Tutti Fruitty, Shift Leader February 2016 –June 2016

Train new team members on various aspects of business management, customer service, and the proper preparation of menu items.

Maintain a clean, safe, and friendly environment for colleagues and customers.

Manage fellow team members and ensure that the day-to-day operations of the business are efficient and effective.

Responsible for the counting of daily cash and credit card transactions and completing the necessary paperwork.

Charlotte Russe, Supervisor August 2014 – February 2016

Audited sales reports, developed work schedules, and maintained and updated employee development files.

Ensured all shipments were properly received, inventoried, and stocked on the sales floor.

Trained new hires and facilitated the orientation of newly hired associates to ensure completion and adherence to all company policies, procedures, and standards.

Mentored employees by providing in the moment coaching on appropriate behaviors and store expectations in an effort to ensure maximum sales and productivity.

Maintained and executed all safety and loss prevention policies and procedures to deter theft which resulted in significantly lower shrink results.

American Eagle, Key Holder/ Customer Service Associate November 2012 – December 2014

Conducted new hire orientation and trained associates in all areas of professional responsibility and customer service.

Assessed associates’ performances through company appraisals and provided the necessary feedback to help associates improve in various areas of their work.

QUALIFYING SKILLS:

Language: I am fluent in Spanish and English and use both languages daily in personal and professional settings.

Computer: I have proficient skills in Microsoft Word, Excel, PowerPoint, X Port, as well as many other programs.

Teamwork: I have a solid understanding of synergy and significant experience working with and leading various groups of diverse people with differing ideas and mindsets.

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