Customer Service, Management, Supervisory, Operations, Logistics

Shane DuBose

***** ******** **. *******, ** *****

********@******.***

Objective

To become a member of your team bringing my experience and knowledge while continuing to learn on a daily basis. Supervisor/manager/leader/technician with 7+ years experience in a lab/shop/facility/warehouse environment. 7+ years experience in Lead/supervisory/fleet/facility/material/asset control.15+ years experience in supervisory/lead role and material/asset/fleet control in service/retail environment.

Skills

Customer Service Champion

Fleet Management

In process of taking Six Sigma Certification

Quality control

Facility management

Highly Safety oriented, and trained

Managing and leading small to mid-sized crews

Operations

Dispatch Experience

Excellent plan comprehension

Job status reports

Troubleshooting

Consistent work history

API Q2, ISO, OSHA trained

SAP knowledge

JD Edwards knowledge

Timely project completion

Deadline driven

Manual labor skills

Good mechanical aptitude

Very Hands on Supervisory Approach

Good verbal/written communication skills

Forecasting and trends

20+ years in the music industry as musician and promoter

Fleet management

Root Cause Analysis

Supply Chain

Valves and fittings

5s, LEAN, and Kaizen training

Lead daily Safety/ops meetings

Rig Pass

Forklift

P&L Experience

Sales and Purchasing

Logistics

Procurement

Dependable independent worker

TMDE/Calibration management

HVAC trained (cert expired)

Accomplishments

QA/QC Quality Champion

Leader in integral process of API Q2 facility re-establishment. Played important role in setting up facility and rules applied to API Q2 set up, and follow up audits. Assured guidelines were maintained throughout remainder of time at facility.

Fleet Management

Managed fleet of 12 – 25 trailers for 7+ years, and fleet of 7 trucks for 1 year. Provided maintenance schedules for trucks, and maintained trailers and offshore skids in house. Used close relationships with vendors when needed. Prepared reports for upper management on fleet maintenance and acted upon accordingly. Dispatched trucks and trailers upon client request.

Audit Assessment

Led and prepared for numerous internal audits for both safety, and service quality. All external audits graded out exemplary.

Logistics Planning

Implemented service program designed to meet cutover needs, exceed budget requirements while shipping all equipment to and from different facilities.

Planning/Forecasting

Planning and forecasting of all LWD/MWD surface needs for jobs in North America. Including fleet of trailers, offshore skids, and surface product line kits.

Maintenance Supervision

Supervised all maintenance programs in facility including dealing and negotiating with vendors, performing repairs etc. HVAC certified (expired).

Equipment Repair and Maintenance

Performed routine repairs and maintenance on equipment on as-needed basis.

Inventory Control

Negotiated contracts with vendors, managed associates, restocked, ordered and organized items as necessary within budgetary requirements.

Purchasing and Sales

Negotiated and slashed costs with vendors, maintained spare parts inventories, and completed purchase requisitions as necessary. Highly motivated in selling our service to clients, and upselling any services already obtained.

Product Inspection and repair

Inspected products to ensure highest quality product was available.

Customer Service Champion

Maintained Customer Service excellence throughout my entire career. Pride myself on making the customer happy and provided professional relationships with them to ensure they continued to use our services, or shop at our locations.

Trained associates in numerous positions over the years in sales, technical roles, and job specific functions.

Supervised/managed groups in technical, sales, service, and inventory regulation positions.

Facility Management

Assisted in Facility management with my manager, and was in control of Facility Maintenance from October until layoff/facility closure.

Asset Management/Control

Facilitated control of all Surface assets since MLWD Surface Lead position beginning in 2/2011

Experience

NWN Solutions

February 2016-September 2016

Houston,Tx.

Manager of End User Computing

Managing a group of 10-15 technicians and Administrative associates to achieve profit in the End User side of the Network Solutions business. These #'s grow in the summer months to 20-25 people during peak periods. Daily and monthly reporting to upper level management on technical and admin production, Performing client visits to ISD's and any other medium to solve issues, and make sure that satisfactory work is being performed in their facilities, Adhering to budgets while meeting the goals set forth by the company including performing installations, and helping with Admin as needed. Closely involved with hiring and discipline of associates. Recording timesheets, managing deployments, and routes, Assisting with P&L for End User Division. Working closely with vendors to make sure product and parts arrive in a timely manner. Responsible in maintaining a 5 day turnaround of all damaged or non-functional equipment, and brand new purchase deployments. Influential in Quality Control and procedural changes and manifestations. Continuously striving to help grow the business through sales and contacts. Having daily production and safety meetings. Laidoff after busy summer season and budget cuts.

Weatherford Drilling Services

January 2008 - March 2015

Houston, Tx

Shared Services Supervisor - Drilling Services

Supervisor over MWD, LWD, and RSS Surface kits, equipment and personnel

group of 12 associates. In charge of all Logistics in these areas. Supervisor over Dispatch/Logistics dept., Pipe yard, and shop. Ensured quality plan for trailer and offshore skid fleet maintenance and acted upon it accordingly. Advised on cost analysis of tire usage and maintenance of trailers, skids. Ensured associate training, time and recording, work orders through JDEdwards 9.1, etc. Implemented forecasting and service quality plan prior to layoff. Used JDEdwards 9.1 as needed in creation of work and purchase orders, and evaluation of cost associated with client. Worked closely with Regional and Global team in budgeting for upcoming needs and job count. Maintained assets, managed fleet of Lab trailers and Surface Equipment. Slashed vendor costs by 15 – 25% by negotiating contacts and fees, while ensuring the continuation and enhancement of services. Championed in safety

and facility management. Some P&L responsibility. Interviewing, hiring, and firing

of associates. Oversaw shipping and receiving/Logistics of base facility. Handled

all procurement and supply chain for departments under my direct supervision. Made sure all tools were calibrated within TMDE guidelines. Asset Management and control. Purchased any and all equipment needed.

Supervisor-Surface Logging Systems

Supervisor over SLS shop and logistics. Ensured maintenance of fleet, inventory and inventory accuracy within budget. Sent monthly fleet report to upper management including mileage, tags, registration, and maintenance schedule. Testing and maintenance of assets, fleet and equipment as well as ordering and restocking, and reporting to District group. Implementation of JDEdwards into shop environment, including work order and purchase order creation. Asset tracking and implementation of asset coordination program. Worked closely with District group in budgeting for upcoming needs and job count. Supervised 3-6 shop and field techs. Maintained assets and managed fleet of lab trailers and surface equipment. Led SLS side of Safety and Facility maintenance. Interviewing, hiring and termination of associates. Handled all shipping and Receiving/Logistics for in shop operations. Handled all procurement and supply chain for SLS base operations. Client communication and customer service. Made sure all tools were calibrated within TMDE guidelines. Asset management and control.

MLWD Surface Lead/R&M Technician

Maintained, tested, and tracked fleet of MWD and LWD Surface equipment. Planning and forecasting of all LWD and MWD jobs with Surface requirements including: kits, trailers, downlink commanders, and lab assets (Systels, Barrier Boxes, RFDs, Sensors, etc.). Sourced any and all parts needed for repairs. Performed weekly maintenance assessments on said equipment. Led group of 8-10 associates within scope of Surface department. Used SAP as needed in creation of work orders and evaluation cost associated with client. Billing. Prepared reports and asset tracking. Involved in implementation of OEPS standards as well as QMR requirements and facility maintenance. Managed fleet of surface trailers. Member of Safety Response Team. Handled shipping and receiving for MLWD Lab and shop surface dept. Assisted in procurement and supply chain for surface department. Made sure all tools were calibrated within TMDE guidelines. Asset Management and control.

MLWD Surface R&M Lab Technician

Repaired assets as needed. Communicated any needs for clients and equipment with coordinators and managers Maintained, tested, and tracked fleet of LWD Surface equipment and trailers designed for field use. Sourced and purchased all parts needed for repairs. Assisted in Facility maintenance. Member of Safety Response Team. Performed all necessary Software changes as R&D made them readily available for a fleet of 100 Systels/Field computers. Handled all shipping and receiving for MLWD Surface Lab.

Surface R&M Technician

Handled inventory and turning of Surface kits, trailers, downlink commanders,

and overpacks in a timely and efficient manner to assure job requirements and

timetables were met accordingly. Maintained trailers and overpacks sent to field.

Assisted with facility maintenance. Member of Safety Response Team. Handled shipping and receiving for Surface kits. Received trucks from vendors, and shipped any parts or misc. items that needed transport.

Education and Training

University of Louisiana @ Lafayette

1 year

Lafayette High School

Lafayette, LA United States

High School Diploma

University of Houston

Houston, TX United States

Computer TIA

Online certificate for Comp TIA in computer repair and assessment

Weatherford Courses

Numerous E-Learning Courses

Houston, TX United States

Azonix RFD repair

Certified in repairs of 2100 and 2500 Rig Floor displays

Many Safety and OEPS/QHSSE required courses including but not limited to Root Cause Analysis(Taproot), Supervisor and Management classes, basic Electricity classes, Health, Safety, and Environmental courses, Driving Education, Lithium battery, various technical training. Rigpass, etc

Sears Continued Education

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