IT Leader
Resume:
Joshua G. Hansen
Shakopee, MN 55379
acxgqq@r.postjobfree.com
Skills Summary
I am a well rounded IT leader with a strong track record of problem solving and execution on initiatives of increasingly broad scope, complexity, and strategic corporate importance. I have experience leading teams and initiatives covering Project/Program Delivery, Infrastructure Management, Application Development, and Business Consulting.
I have had success leading teams through change and transformational efforts through a solid foundation of communication and relationship management. I have a collaborative leadership style that invites discussion to ensure that the best ideas and strategies are given the opportunity to move forward. I focus on mentoring, developing and retaining talent, and being someone people want to work for.
In my next role I am looking to build upon my Infrastructure, DevOps, and Software Development leadership experience in a Director or Consulting role that focuses on driving innovation and change.
CORE SKILLS AND EXPERIENCE:
15 years of IT experience in a global retail environment spanning retail, distribution, healthcare, and corporate system spaces
Infrastructure delivery and SDLC
MBA graduate with a focus on Entrepreneurship
Strategic planning
Team leadership and development
Financial management and budgeting
Vendor Management
Cross-functional collaboration and partnership
Executive level communication
Track record of adaptability with emerging technology
Track record of success working with multiple, diverse business units
Experience operating in highly regulated areas governed by PCI, SOX, and HIPPA
Work Experience
Target Corp. - Director - Engineering Practices (09/15- 07/16)
Led Target's Engineering Practices team to help modernize the way Target technology teams handle measurement and performance needs for infrastructure and application development. Responsible for shared services and practices that focus on defining the patterns, frameworks, and tools for the organization. Led global team of 30 employees consisting of engineers, architects, scrum masters, and engineering managers with an annual budget of $10+ Million.
Key accomplishments include:
-Drove the adoption of DevOps and Agile values through the organization through a focus on experiential learning, strong customer collaboration, and continual feedback loops.
-Through Target's shared learning space, the Dojo, delivered coaching to the organization on monitoring and performance best practices leveraging Infracode, CI/CD, and TDD practices.
-Simplification of enterprise monitoring and log aggregation solutions. Shifted from centrally managed, vendor based, siloed solutions to automated, self service, cloud based solutions through the adoption of best of breed and open source tools. Reduced license and maintenance spend by 30% annually.
-Key technologies: Splunk, Elastic Stack, Datadog, Sensu, Pager Duty, Chef, Github, Jenkins, Artifactory, AWS, OpenStack
Target Corp. - Group Manager – Systems Management Engineering (08/12- 09/15)
Responsible for Target’s enterprise systems management capabilities for server, storage, network, and applications. These capabilities included Deployment, Configuration, Monitoring, Performance, Automation, and Mobile Device Management. Accountable for strategic direction, financial management, team development, and project/program delivery that aligned with organizational goals. Led global team of 40 employees consisting of engineers, architects, project managers, and managers with an annual budget of $15+ Million.
Key accomplishments include:
-Early adopter and advocate for DevOps and Agile movements within Target. Pivoted teams into new working model and became advocate for continued change. Partnered across Operations, Delivery, Development, and Solutions Architecture groups to identify in-flight activities, align efforts, and drive investments in Chef, GitHub, Jenkins, and Artifactory to accelerate toolchain modernization efforts.
-Infrastructure sponsor for successful deployment of Target's iOS mobile device footprint from conception to full store rollout. Led effort across Security, Network, Device hardware, and Systems Management from initial store pilot to rollout of 60,000 devices. This enabled key business functions such as Flexible Fulfillment, Mom & Baby, Gift Registry, and Store Team Member productivity.
-Established Systems Management Bangalore team, securing funding and headcount to support a "follow the sun" working model while reducing overall team cost structure.
-Delivered ongoing platform management, lifecycle, and upgrades for 40+ enterprise platforms that enabled Wintel/Unix/Linux deployments, Configuration Management, Mobile Device Management, Log Aggregation, Fault, Event, Capacity, Performance, Automation, Network Configuration, and IP Address Management capabilities.
-Key technologies: Microsoft System Center (SCCM, SCOM, SCVMM, SCOrch), Bladelogic, Airwatch, Symantec App Center, HPNA, Infoblox, BMC Portal, Patrol, & Capacity, Tivoli, Netcool, Splunk, eHealth, Compuware Dynatrace, Control-M, Chef, Github, Jenkins, and Artifactory.
Target Corp. - Manager – Merchandising and Healthcare Development (10/11- 08/12)
Led a team of business analysts to deliver all Merchandising and Healthcare systems to support Target’s international expansion into the Canadian market. Primary focus building turn-key pharmacy system for pharmacy franchise owners. Lead interface between business teams and technology delivery partners to ensure alignment of scope, budget, deliverables, and timelines.
Key accomplishments include:
-Delivered the analysis, design and testing phases for SAP and JDA systems to enable business processes for vendor management, purchase order management, forecasting and replenishment, pricing, promotions, inventory management, space planning, compliance, and financial planning.
-Led team of high performing Senior Business Analysts, providing guidance, training, development, coaching, performance management, motivation, and support while fostering an atmosphere of teamwork and cross-team cooperation.
-Creation and negotiation of multiple vendor contracts for pharmacy project delivery and ongoing support and maintenance. Delivered MSA, SOW's, and a multi-year Master Lease & Support Agreement for 3rd party pharmacy technology solutions.
-Delivered solution for pharmacy payment processing, which required careful coordination between 3 external vendors and internal healthcare, bankcard strategy, finance, accounting, security, and strategy teams.
Target Corp. - Project Management Consultant – Healthcare Development (12/09-10/11)
Led teams within a multi-year program to create a next-generation pharmacy application to support prescription filling and related tasks within the 1,600 stores of our domestic pharmacy business. Led global team of 40 employees covering engineer, developer, architect, and project manager roles with a budget of $20+ Million.
Key accomplishments include:
-Overall accountability for application performance features, scalability, environments, store hardware, security, and source code management.
-Primary interface to business partners and store operation teams for application performance requirements, goals, and issue resolution.
-Created and staffed Bangalore team to focus on performance engineering. Enabled round the clock response capabilities for performance development and pro-active store support.
-Received a 2010 Corporate Leadership Expectations award for Problem Solving
Target Corp. - Manager – Desktop and Hardware Engineering (12/07-12/09)
Led the Desktop and Hardware team responsible for all engineering aspects related to desktop, laptop, and printing systems. Scope spanned all headquarters, distribution centers, stores, and international locations. Responsible for platform footprint of 67,000 desktops, 60,000 point of sale registers, 18,000 printers. Led team of 12 engineers and project managers with a budget of $20+ Million.
Key accomplishments include:
-Owned managing partner relationships, strategic planning, project portfolio, financial management, development and leadership of team, and innovation.
-Spearheaded Virtual Desktop Infrastructure (VDI) platform investment and delivery that avoided $1.5 Million in hardware spend over 5 years while improving accessibility for offshore and 3rd party resources. Focus on gaining buy in from infrastructure partners and securing all future funding to continue platform maintenance and enhancements.
-Implemented the PC power management that saved approximately $.5 Million annually by efficiently managing PC power states during off business hours. Led team through proposal, funding and implementation in aggressive time frame.
-Created a revised lifecycle management strategy for desktop and printer hardware that delayed $10 Million in capital spending during the economic downturn in 2008. This also avoided $4.1 Million in expense over a 5 year period.
Target Corp. - Infrastructure Project Lead – Server Technology (11/06-11/07)
Project Lead within the Server Technology organization with a focus on project and financial management.
Key accomplishments include:
-Coordinated and managed the finances for eight teams with a total annual budget of $70+ Million
-Responsible for annual capital planning, funding requests, purchasing, forecasting, analysis, and contractor management.
-Led the successful rollout of first virtual server platform to Target stores. Led team through a planning effort, covering scope, resources, budget, and client coordination. Successfully rolled out 3,400 virtual servers with 100% accuracy on all planned milestones.
-Created the first recurring lifecycle management program for Windows servers. Built funding and staffing model for the effort, led team through the refresh of 400+ Windows based servers on an annual basis.
Target Corp. - Senior Systems Engineer – Server Technology (02/04-11/06)
Technical engineer role focused on Windows server based initiatives including server security patching, build process, refresh, and project requests.
Key accomplishments include:
-Technical lead for Windows Server Lifecycle Management efforts. Led team of 5 contractors to perform refresh of 450 servers, coordinating all installation, build, test, and cutover activities. Partnered closely with business teams and application owners to develop individual migration plans to avoid any service disruptions..
-Project lead for rollout of new gift registry scanners to all Target stores. Coordinated efforts of 7 different partner teams to cover the analysis, design, and implementation of centralized gift registry application servers as well as Active Directory, DNS, DHCP, SMS, MIIS, and Radius environments.
-Technical lead for rebuild of two corporate lab facilities encompassing all network, workstation, and server hardware.
Target Corp. - Systems Engineer – Enterprise Support (07/02 – 02/04)
Technical engineer role for second level systems support. Supported headquarter, store, and distribution center locations for corporate standard applications and hardware. Hardware focus covered desktop, laptop, printer, network switches and routers, point of sale devices, mobile devices, and Windows servers. Provided personal executive support to "C" level executives.
Education & Certifications
University of Minnesota – Carlson School of Business, Minneapolis, MN
Masters of Business Administration December 2015
University of North Dakota, Grand Forks, ND
Bachelor of Business Administration May 1999
Management Information Systems concentration
Cisco Certified Network Associate April 2003
Microsoft Certified Professional March 2002
A+ Certified Computer Technician July 2000
Training
Target Leadership Academy – Group Manager October 2013
Target Leadership Academy - Manager October 2008
George Washington University Continuing Education Credits 2006 - 2008
Systems Integration Project management
Managing IT Projects
Project Leadership, Management, & Communications
Consulting Skills for Dynamic Business Analysts
Business Process Analysis, Innovation, and Design
Activities& Volunteering
Wiggle Your Toes 2005 - Current
Stroke Association of Minnesota 2004 - Current United Way 2004 - Current
Men’s Basketball Letter winner, University of North Dakota 1995 – 1999
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