Shannon Dakak

**** ****** *****, **** *, Delray Beach FL, 33483

Phone: 305-***-****, E-mail: acxgqp@r.postjobfree.com

OBJECTIVE

To acquire a challenging position utilizing my experience within an organization, which will provide the opportunity to learn and grow.

WORK EXPERIENCE

Employment Resources October 2015 – Present

Senior Recruiter

Was responsible for sourcing, identifying qualified candidates, interviewing and submitting resumes

Account Manager to assigned clients; communication and resume submissions conducted by me

Partnered with clients to provide workforce solutions through a combination of temporary staffing, temp-to-hire, and direct placement

Conducted extensive interviews, including skillset, interpersonal and behavioral

Established relationships with key contacts within Employment Resources and assigned clients

Source and interview candidates for a wide range of positions from janitorial and maintenance to technical and c-level

Positive Recovery Solutions, LLC February 2013 – April 2015

Owner / Hiring Manager / Director of Operations

Interviewed medical staff and physicians

Made final decision on new hires after going through extensive interviews and reference checks

Maintained an on-going relationship with outside physicians, for potential future opportunities

Researched geographical locations to establish best new offices, based on availability of physicians and accessibility for patients

Assisted in written Standard Operating Procedures

Assisted in and assessed all marketing campaigns to ensure efforts were profitable to our team

Precision Testing Solutions April 2010 – April 2013

Corporate Recruiter

Interviewed both Pathologists and Medical Laboratory Technicians (MLT’s) to ensure only the top candidates were sent to our clients

Recruited Pathologists and Medical Laboratory Technicians on a national level for POL’s (Physician Office Laboratories)

Maintained an on-going relationship with the clinics and Pathologists to ensure both were satisfied with our services

If issues occurred with our clients, Pathologists or MLT’s, I was responsible for developing and presenting a solution to alleviate the matter

Maintained database of Pathologists and MLT’s

Familiarized myself with CLIA regulations and laws

Utilized SalesForce to update contact information of clients and staff, as well as to report all communications and activities

Worked in conjunction with our sales team

Jones Lang LaSalle (Contract) March 2009 – March 2010

Facilities Service Center Manager / Call Center Manager

Assigned client contact to Royal Bank of Scotland for all operational process issues

Worked on-site for 9 months with client in Stamford, CT to understand the culture. Once complete, relocated to Pittsburgh, PA to re-build the dedicated team

Established relationship with key contacts at the facility and mapped out procedural guidelines

Assisted in implementation of Facilitator software system unique to Royal Bank of Scotland

Supported training of multiple vendors on system usage and best practices to work in conjunction with my team

Coordinated recruiting efforts and executed training of dedicated staff

Managed relationship between Call Center staff and client to ensure service standards were met

Continually worked with the IT development team to update and improve Facilitator to meet client needs

Supervised agents dedicated to account

Maintained Call Center team productivity ensuring all policy and procedures were being executed and evaluated

Worked in a cooperative and collaborative manner with client team members

Actively participated in new business initiatives and demonstrations

Spherion Corporation November 2007 – March 2009

Client Service Supervisor

Full life cycle recruiting process included sourcing, recruiting, interviewing candidates, and conducting background checks

Collaborated with and trained peers to ensure the clients needs were met and our office maintained performance standards

Conducted extensive assessment and behavioral interviews specific to client requirements

Advised candidates on resume development and interviewing techniques

Attended new hire orientations to ensure candidates had a seamless on boarding process with clients

Partnered with clients to provide workforce solutions through a combination of temporary staffing, temp-to-hire, direct placement, and payroll services with an emphasis on customer service and administrative opportunities

Delivered and maintained excellent customer service & responsive client communication to key clients such as Jones Lang LaSalle, Lenders Services Inc., and Coventry Health Care

Marketed temporary and permanent staff to existing and prospective clients

Met and exceeded goals provided by Spherion to ensure the location maintained profitability

Access Enterprise Solutions October 2006 – November 2007

IT Recruiter

Conducted outbound calls to prospective consultants, determining their availability and qualifications

Worked in conjunction with our sales team, recruiting managers and clients

Coordinated interviews, conducted interviews, background checks, and skills evaluations

Attended networking events to network with industry related groups

Conducted campaigns via e-mail, web, phone, job fairs, and professional events

Primary contact for incoming phone calls, web leads, and e-mails

DiCenzo Personnel Specialists

Recruiter October 2005 – October 2006

Developed candidate database through advertising, referrals, networking, job-boards, job sites, job fairs and other creative outlets

Screened and interviewed candidates to determine suitability for a board range of positions

Referred candidates for open positions based upon skills demonstrated during screening analysis

Educated candidates on interviewing and resume development

Assisted candidates with questions and inquiries

Prepared resumes to make them presentable to clients

Extensive use of Microsoft Word and Excel

EDUCATION:

Indiana University of Pennsylvania

Majored in Psychology

1998 - 2001

Incomplete

SKILLS

Excellent Interpersonal Skills

Interviewing

Communication

Sourcing

Management

Mentoring

Networking

SalesForce

Applicant Tracking Systems

Microsoft Office

REFERENCES

Available upon request

Contact this candidate