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Customer Service Engineer

Location:
United States
Posted:
November 11, 2016

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Resume:

GENET BEGASHAW

**** **** ****

Round Rock, TX ***81

acxgqi@r.postjobfree.com

Home: 512-***-**** Cell: 512-***-****

SUMMARY OF QUALIFICATIONS

Professional and dedicated worker, committed to delivering high quality performance and superior customer service to insure team success. Over 10 years of experience in Tivoli Storage management including installing, configuring, and administering.

PROFESSIONAL EXPERIENCE

Data Protection Engineer, ATOS, Austin, TX Jul 2015- Feb 2016

State of Texas (Xerox contract was acquired by ATOS)

Managed and supported 10 TSM servers at two different sites with Data Domain and Physical Library.

Managed and supported IBM 3584 Library on with IBM 03592E05 tape drives.

Managed and supported Tivoli Data Protection for Oracle, SQL implementation.

Working knowledge and experience in Disaster Recovery Exercise setup and pre activity work. Made a successful disaster Recovery test

Installed and configured TSM client on UNIX and Win 200x servers.

Worked with DBAs to setup and configure hot DB2 backup.

Participated in SRT (Schedules, Retention and Targets) yearly review with customers.

Working knowledge and experience in Aix, Sun Solaris, Linux and Wintel, and Scripting

Good knowledge of TSM Architecture

Manage work load with Remedy Incident Management

Data Protection Engineer, Xerox, Austin, TX May 2012 - Jun 2015

State of Texas (IBM contract was acquired by Xerox)

Installed and configured TSM 6.3 server code, device driver, license on SUSE Linux.

Defined disk class for TSM db, active log, archive log and storage pools.

Setup and configured IBM TS3310 library on Linux with LTO5.

Installed and configured Tivoli data Protection for Oracle and SQL, LANFREE configuration.

Supported and troubleshot all TSM related issues on daily basis including new builds, migration and reclamation, as well as health check of TSM and Tape Library.

Managed and supported 10 TSM servers at two different sites with Data Domain and Physical Library.

Configured TSM client on UNIX and Win 200x servers.

Was responsible for TSM performance tuning for faster backup and restore.

Have expertise in TSM Database recovery.

Configured Lanfree configuration on UNIX (Aix/Linux/HP_UX).

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IT Specialist, IBM, Austin, TX Apr 2007-May 2012

(State of Texas)

Installed and configured Netbackup 6.5 on Windows.

Managed and supported Netbackup 5.x Master and clients.

Troubleshot daily backup issues.

Monitored and maintained tape volumes.

Managed and supported SL8500 Module Library system.

Wrote a Runbook for both TSM and Netbackup.

Migrated Netbackup clients to TSM on Aix, Solaris, Wintel, Novell, Hpux, Linux.

Enhanced TSM administration task, such as policy domain, management class, storage pools, mount points, migration, reclamation and expiration.

Cleaned storage space for expired nodes.

Installed and configured Tivoli Data Protection for Oracle, and SQL.

System Administrator, TCEQ, Austin, TX Dec 2006-Apr 2007

Coordinated hardware and software installations and upgrades to insure work is performed in accordance with Agency policy.

Coordinated and monitored troubleshooting to isolate and diagnose system problems.

Run daily health check of all TSM servers, tape library devices and server backup operations.

Improved processes by writing scripts to automate task that is done on regular basis.

Design Automation Engineer, Intel Corp, Folsom, CA Apr 2000-Jun 2005

Evaluated and QAed new simulation tools.

Assisted Design Engineers with tool issues they encountered and solved problems.

Interfaced between Intel and tool vendors to resolve design tool issues and new releases.

Provided automation to design tools and made improvements to existing flows.

Trained new users on Gate Level Simulation tools, and any new methodology.

Have experience in test vector generation, test bench writing and regression running.

Supported GLS and RTL VTPSIM (Vector Test Pattern Simulation) for all CPD (Components Platform Division) and was tool owner for VTPSIM.

Supported Design Engineering Environment for all Chipset Engineering, including Software and License installations.

Developed utility to generate indicator data for managers.

Created Auto clone feature for Design Group, which enabled them to submit bugs in two different projects at the same time.

Provided training for Design, Product, Design Automation and Marketing Engineers on bug tracking tool.

EDUCATION

Bachelor of Science in Computer Engineering, 1994

California State University, Sacramento, CA

TRAINING

Veritas Netbackup 6.5, Tivoli Storage Manager 5.4,EMC Avamar 7.x



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