Administrative / Clerical Support
Resume:
Darryl Pronko
Morris County, NJ
**********@*****.***
EDUCATION
Computer Technology Academy (East Hanover, NJ) 2001
CompTIA A+ Certification
William Paterson University (Wayne, NJ) 1989
Bachelors Business Administration
SKILLS/QUALITIES
Motivated, skilled and resourceful customer service team player, seeks midlevel opportunity within a culturally diverse and progressive organization. Quick learner with a solid clerical and technical knowledge base, qualified in a variety of administrative tasks.
Organized, able to streamline and simplify daily operations
Excellent data entry skills and proficient in Word, Excel, PowerPoint and Outlook
Advanced internet research & analytical abilities
Great customer service and exceptional call handling skills
Positive, optimistic and resilient
Reliable, accountable, with a professional attitude
Interacts and collaborates with others in a positive, respectful and considerate manner
Communicates effectively with management, coworkers and customers
Hard working and has the ability to maintain productivity throughout the work day
Experienced providing administrative and office support service for multiple supervisors
WORK EXPERIENCE
Office Administration & Data Analysis
Created and authored a Daily Operations Manual for the Dover Soup Kitchen to improve and simplify their employee orientation
Compared costs and contrasted services to analyze vendor requests for proposals
Print, scan, email and file, client and instructor contracts for management
Prepare, post-process and maintain all course documentation
Analyzed volunteer metrics to maximize program efficiency
Made recommendations to optimize shared facilities among three organizations
Built worksheets utilizing formulas to maintain quarterly expense reports
Customer & Technical Support
Customer centric service with problem diagnosis and solution implementation
Documented installation sequences and procedures for the custom configuration of PC and mobile devices
Worked well in a high-performance team-oriented helpdesk environment
Administrative Assistant, County College of Morris, Randolph, NJ, July 2016 – Present
Volunteer Administrator, Dover Soup Kitchen, Dover, NJ, December 2015 – June 2016
Family Caregiver, Parsippany, NJ, September 2000 – November 2015
Technical Support, PharmaCo, Bedminster Twp., NJ, October 2000 – November 2001
Administrative Coordinator, Minolta Corporation, Mahwah, NJ, October 1995 – May 2000
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