Manager Management
Resume:
WORK EXPERIENCE
Manager – Systems Support ****-**10
Empyrean Benefit Solutions (EBSI)
• Retained for key I.T. role in ‘start-up’ phase of operations.
• Re-organized and upgraded voice and data services.
• Championed conversion from SunGard “managed” solution to Co-Lo only solution and produced savings of $200,000 annually.
• Saved $500,000 over three years by migrating Fonality managed solution to an In-House Open Source Asterisk VOIP solution including roll-out of 50 employee call center.
• Directed daily operations covering system/servers operations, voice and data networks, security, DR/BCP, HIPPA compliance and annual audits (SAS70).
• Endured software licensing compliance, negotiated vendor contracts and performed contract review.
• Successfully transferred data center to new site that facilitated upgrading of capacity. 1/2
Sr. Director – IT Operations/Facilities 2010-Present Contract Land Staff
• Recruited to re-assume control of IT operations from outside consultant.
• Successfully design, implement and manage procedures/methodologies (including change management) to develop an effective technical solutions environment.
• Launched well received Help Desk ticketing system, including personnel training.
• Above system delivers automated status communications, service prioritization and accountability to service request.
• Sourced new vendors for voice & data services and negotiated favorable contract terms to facilitate corporate office re-location.
• Manage all elements of Shoretel VOIP phone system installation, management and employee training.
• Initiated office/virtual data center server and network equipment monitoring process.
• Ensure software licensing compliance on a consistent basis.
• Spearheaded facilities management function for office re-location.
“ Mark is a "get it done" IT manager who gets projects in on time and on budget without compromising security or quality. He is exceedingly professional, and keeps the concerns of the business foremost in his mind at all times. ”
--Lee McFarlain, Manager, Contract Land Staff, LLC
$200K
Empyrean Benefits Solutions
the annual savings as a result
of a project I led to convert a
SunGard managed solution to a
Co-Lo only solution at
$500K $250K+
Empyrean Benefits Solutions
total costs cut as a result of
leading a successful web server
load balancing/SSL accelerators
for a 1MM+ website at
Mercer HR Services
total savings over 3 years as a
result of migrating a Fonality
solution to an In-House Open
Source Asterik VOIP solution at
KEY PROJECTS AND RESULTS
37 YEARS OF
EXPERIENCE
IN I.T.
MARK T.
SENIOR ELLIOTT I.T. DIRECTOR
ABOUT ME
I am an experienced information
technology expert with a long-term
successful career in diverse sectors
including IT, benefits administration,
healthcare and land management. I have
experience managing and developing staff
(up to 40 employees), budgets, P&L and
HIPPA compliance. I’m skilled in all facets
of network engineering user service and
software operating systems. I’m a
well-organized multi-tasker and strongly
detailed oriented. I’m experienced in
aligning IT initiatives with organizational
objectives, am an enthusiastic team player
and have project management skills -
ensuring rapid and timely delivery of all
projects I’ve led.
KEY SKILLS
INDUSTRY
STANDARDS &
BEST PRACTICES
DATA CENTER
MANAGEMENT
START-UP
COMPANIES
DISASTER
RECOVERY
CUSTOMER
SERVICE
713-***-**** ***********@*****.***
POLICY&
PROCEDURES
Network Manager – Sr. IT Director 2000-2006
Synhrgy HR Technologies/Mercer HR
• Facilitated company launch and improved voice/data services.
• Initiated organizational policies/procedures for IT Operations and ensured compliance.
• Directed successful web server load balancing/SSL accelerators slashing costs
$250.000+ and ensuring stability to 1MM+ hit web site.
• Provided critical leadership for system/server operations, voice/data/video networks, security, DR/BCP, HIPPA compliance and annual audits (SAS70).
• Coordinated with Mercer HR Outsourcing, Inc. IT staff after being acquired for system integration, staffing, and support considerations.
• Transferred data center to a new site with new support structure and staffing reductions to meet needs of acquisition.
• Performed shift from PC/Server purchases to lease program to facilitate use of current platforms.
• Ensured software licensing compliance, negotiated vendor contracts and conducted contract review.
Network Manager 1978 - 2000
Christus Healthcare
• Began career at St. Joseph Hospital performing remote printing operations.
• Transferred to Corporate office in 1979 as Mainframe Operator.
• Transferred into Network Operations when Mainframe was decommissioned in 1983.
• Promoted to Network Mgr in 1985: relocated office, installed video conferencing at 13 sites.
• Obtained Class B TCP/IP address, and brought up initial internet and email systems for all locations.
• Formalized a 24/7 Network Operations Center (NOC), that is still in place today.
• Numerous upgrades in data, voice, and video services as things changed quickly during this timeframe.
• Instrumental in early HIPAA definitions and compliance programs contract review. Masters of
Communications Certificate
Numerous Technical and
Management Courses
WORK EXPERIENCE
NEW TECHNOLOGIES
“Mark is a highly skilled IT professional. He worked closely with the business as a partner in ensuring that technology met business objectives both functionally and from a budgeting perspective. ”
-- Ed Wolyniec, Manager at Mercer HR Services
VOIP
Asterik
Shortel
Amazon EC3
for storage utilized for production
web farm
Virtual Data Center
hosted implementation via a vendor
supplied/managed VM Ware
environments for Dev, Test, Staging,
and Production environments
2/2
37 YEARS OF
EXPERIENCE
IN I.T.
SENIOR I.T. DIRECTOR
KEY SKILLS
FACILITIES
MANAGEMENT
DATA CENTER
MANAGEMENT
PBX/VOIP CALL CENTERS
CUSTOMER
SERVICE
NETWORKS
713-***-**** ***********@*****.***
MARK T.
ELLIOTT
EDUCATION
VM Ware & Hyper-V for
virtualization
Microsoft Azure
Disaster Recovery
Contact this candidate