Technical Support Active Directory

Freddy Lyons Jr.

Houston, Texas *****

***********@*******.***

PROFESSIONAL EXPERIENCE:

Hertz/Dollar Thrify, May 2016-Present

VSA – Bush Intercontinental Houston, Texas

Responsible for vehicle preparation to ensure vehicle is ready for customer pick-up

Drive and park vehicles on-lot as needed

Ensure interior of vehicle is clean

Fill gasoline tank and check fill levels of all fluids

Pizza Hut, Mar. 2015-Mar. 2016

DELIVERY DRIVER - Houston, Texas

Delivers order promptly

Reboot and troubleshoot systems to fix irregularities/errors.

Uses Linux-based (SUSE) system to:

Enter orders

Tracking

Inventory

Receipts

Contact information

Hewlett-Packard (HP), Jan. 2015 – Feb. 2015

DATACENTER LINUX ADMINISTRATOR / BUILD ENGINEER – Houston, Texas

Remote console automation installation of Red Hat Enterprise Linux/HP Unix 11i from CLI on HP ProLiant standalone servers.

Configure storage volumes for RAID 1, RAID 5 and Storage Area Network.

Configure and manage HP BL480 blade servers in data center clusters visualization environment in VMWare vSphere 5 client.

Troubleshoot issues involving the POST, DNS, network configurations, and problems regarding system readiness.

Chicago Bridge & Iron Company (CB&I), Sept. 2014 – Jan. 2015

HELPDESK TIER 1 – Houston, Texas

Assisted candidate on Taleo software

Resetting company web site passwords.

Troubleshooting with clients to resolve their technical concerns.

Maintains call center database by entering information.

Maintaining effective and clear communication with clients to ensure satisfactory result.

Prince George's Community College (PGCC), Nov. 2013 – Apr. 2014

COMPUTER OPERATOR - Largo, Maryland

Monitor and report problems with blade servers using Linux server platform

Create and update ticketing system that monitors and maintains lists of issues, as needed by Prince George's Community College

Report to network services, technical operations, and management the time daily system changes and updates are administered

Oversee the running of domain controllers, DNS servers, DHCP servers, application servers, confirmed that routers, switches, and security system are running properly

Robert Half Technology: Society for Vascular Surgery (SVS), Jan. 2012 – Feb. 2012

LEAD TECHNICAL SUPPORT – Washington, DC

Liaison between SVS Web Developer and Vendor

Informing technical support team of system updates.

Assisted physicians with network SVS system credit problems such as information accuracy, TCP/IP connectivity, and Fire Fox web browser.

Implemented problem solving/troubleshooting skills by identifying the problem on the front-end, establishing a theory of probable cause, establishing a plan of action to resolve the problem on the back-end of SVS system.

:

Robert Half Technology: Zoso Flats Apartments, Aug. 2012- Sept. 2012

FIELD SERVICE TECHNICIAN - Washington, DC

Upgraded RAM increasing memory to 2GB

Implemented windows utility commands used for troubleshooting and testing the network connectivity.

Configured IP address as static enabling Internet Explorer access to the internet

EDUCATION:

Prairie View A&M University, Prairie View, Texas

BACHELOR OF SCIENCE DEGREE, Electrical Engineering, Jan. 2001 – Dec. 2004

Logic Circuits, Analog Mix Signals, Energy Conversion

Stephen F. Austin State University, Nacogdoches, Texas

PRE-ENGINEERING Sept. 1997-Dec. 2000

Physics, Mathematics, History, English, Sociology,

ITT Technical Institute, Springfield, Virginia

ASSOCIATE OF APPLIED SCIENCE DEGREE, Network Systems Administration, Sept. 2011-Jun. 2013

Windows Servers 2008, Linux, Cisco IOS, Information System Security, Computer Programming, Advanced Strategies Technical Professional, Project Management

National Technical Honors Society, 2011, 2012, 2013

Computer Institute, Rockville, Maryland

CCNA TRAINING, Oct. 2013 – Nov. 2013

Network Management, and Problem Solving Analysis, 2013

DeVry University’s Keller Graduate School of Management: GPA. 4.0

MASTER OF SCIENCE, Information Systems Management, Feb. 2016 - Present

Project Management, Network Communications, Information Security

Essentials of IS and Programming, Managerial Applications of IT, Database Concepts

INTERESTS:

Enjoy fishing, reading (History, Science, and Technology), gardening, cultural activities, and travel.

References and Supporting Documentation Furnished Upon Request

Contact this candidate