Customer Service Project Manager

SUMMARY

Over nine years of experience in enhancing, processing, managing, and utilizing strong organizational, communication, and interpersonal skills, in challenging and creative environments.

-Excellent Customer Service -Vendor Management

-Business Development -Relationship Building

-Service Delivery -Identifying and Cultivating business

-Microsoft Office -Mobile Applications

EXPERIENCE

Dish Network, Queens, New York

-Communicate in real time, with installers/technicians, any changes to the routing plan as needed.

-Prioritize and route same day customer appointment to technicians.

-Track and communicate service appointment progress with field operations.

-Allocate and route jobs in queue to various external subcontractors.

-Answering incoming customer calls and transfers appropriately.

-Effectively communicate both written and verbally with all levels of the organization.

-Appropriately organize, prioritize and monitor tasks for effective and efficient delivery

Guyana Revenue Authority (GRA), Georgetown, Guyana

Customs Officer Supervisor

-Examined customs documents and verified compliance.

-Oversaw the design and development of the customs compliance review internal website.

-Prepared Total Revenue Integrated Processing System (TRIPS) reports.

-Ensured landings, conducted examination of cargoes to verify compliance.

-Assisted with special projects utilizing my Project Management skills (Certification)

-Collaborated with business partners to educate them in the international customs standards.

-Responsible for large corporation accounts to educate on import/export legal documents and standards.

-Developed new business relationships.

Operations and Wharves Department

Releasing Officer

-Authorization of the release of cargo on inspections as required.

-Prepared monthly reports and metrics on import/export inspections.

-Developed and audited customs operational reports.

Internal Audit Department -

Auditor

-Performed systems audits at various departments and locations of the governmental GRA.

-Prepared daily verification of revenue and revenue reports.

-Revised and identified conformity to Standard Operational Procedures.

-Evaluated internal controls to determine departmental efficacy and effectiveness, provide constructive feedback as required.

Customs Department

Quality Review Administrator

-Verified and audited legal customs documents.

(declaration forms, invoices, assessment notices and other related documents)

-Checked classifications and collections of duties.

-Physical inspection of Containers.

-Carried out daily administrative duties as directed.

Ascension Community High School, Georgetown, Guyana

Lead Classroom Teacher

-Planned and coordinated schemes for the international form examinations at workshops.

-Responsible for creating class lessons for assigned classrooms.

-Prepared and marked test papers and audited student attendance.

-Responsible for documenting “minutes” in teachers general meetings.

Education

University of Guyana, Georgetown, Guyana

Bachelor of Arts in Business Management, (BA) 08/2004 – 06/2009

U.S. Equivalent: Bachelor’s Degree in Business Management (BBM)

Certifications

Royal Academy of Career Development AAMP, Georgetown, Guyana

Certificate in Project Management, Project Manager (PM) 09/2009 – 05/2010

The Business School,

Association of Chartered Certified Accountants (ACCA), Georgetown, Guyana

Certified Business Analyst Technician (Level A1 & A2) 09/2002 – 01/2003

Associations/Activities

Executive Board Member (Treasurer) of the Festival City Youth & Parent Organization in collaboration with Habitat for Humanity – Non for Profit Organization (NGO)

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