Project Manager Sales

Izzeddin Mohd

********.****@*****.*** C: 403-***-**** Toronto – Canada

IT Leader / Program-Project Manager

Established IT Executive Leader, program & Project Manager, with diverse background in business systems delivery, service delivery management, network & infrastructure solutions, end user computing, and technology transitioning with over fifteen years experience. Possesses extensive experience in understanding strategic business objectives, complex projects, and provide alignment of Information systems and business management, bridging the gap between people, services, and technology. Goals oriented, self-motivated and strong leadership, maintain momentum through diverse stakeholder groups. Expert working with C-level executives and senior management to achieve business objectives, in alignment with business strategic direction.

Key Skills

Manage complex projects, and high quality services engagements in alignment with strategic business objectives, engaging IT and business people.

Hire and manage teams, drive motivation, collaboration, performance, and conflicts management, as well as track project progress, maintain project schedule, manage escalations process and ensure milestones are met.

Responsible for project definition, initialization, planning, delivery of multiple complex project and services engagements simultaneously, manage resources through projects life cycle. Develop Project Charter, Project Plan, create WBS, and Project Schedule.

Provide direction and leadership, financial management, risk management, budget control, organization change management, operation transition, in addition to vendor engagement and management.

Manage internal and external communication and relationship, to exchange projects information through the organization, identify escalation process, and regularly communicate projects progress with stakeholders, projects teams, practice leads and higher management.

Partner with Sales & accounts management team in alignment with sales strategy, collaborate within the solutions delivery team to proactively ensure delivery of positive customer experience, and identify potential business opportunities.

Extensive experience in complex enterprise infrastructure and business systems planning, systems integration, technology consolidation, and transition implementations.

Applies Common Sense Project Management Principles utilizing combination of PMBOK, Project Management Delivery Framework, and Agile methodologies to engender cooperative and collaborative efforts, to enhance project and services delivery quality.

Responsible for project financial P&L, control and forecast project budget.

Education and Trainings

M.Sc. in Advanced Information Technology & Business Management - University of Wales – UK.

Certified ITSM - ITIL V3 Foundation.

PMI member, PMP.

Certified VCE Project Manager Deployment and implementation.

Lean Six Sigma training.

Business Systems Analyst Certificate Training Program.

CCNA- Cisco Certified Network Associate

MCSE-Microsoft Certified System Engineer

Microsoft Certificate - Microsoft Services Integration

Electrical Engineering Diploma, Al-Balqa Applied University

Work Experience

Lakeland college – Manager, IT Projects. Oct 2015- Feb 2016

Oversee and manage IT business strategic projects.

Plan and facilitate projects activities, meetings, assign resources, and lead project team to success.

Lead and guide IT projects from business concept through initiation to closing and transition to operations.

Plan and facilitate business discussions between IT and business executives, projects activities, meetings, assign resources, and lead project team to success.

Manage communication across the organization to exchange projects information, and regularly report projects progress with stakeholders, project sponsor, projects teams, and executive management.

Coordinate and manage all components of project include controlling contracts, budget management, and quality assurance.

Long View Systems Corporation - Senior Project / Program Manager Nov 2011 – Mar 2015

Successfully managed variety of business systems projects, infrastructure projects, unified communication, end user computing migrations, and other projects with budget of up to $3.8M, and delivered projects milestones on schedule and within budget.

Led and managed a diverse delivery team of 29 consultants, including logistics, migration specialists, business analysts, trainers, coordinator and scheduler, and technical support teams, acquired required resources based on deep analysis projects needs and objectives.

Conducted weekly reporting, utilizing identified KPI, documentation of risks, issues, and technical challenges, and Efficiently coordinated project communications amongst all stakeholders.

Led communication with Organization Change Management Board, maintained fluid communication with executives, managers, and end-users, diligently ensured that client approval was obtained for gap analysis, and main deliverables.

Engaged support services team, and ensured seamless transition to operations through knowledge transfer, applying best practices, and following proper change control procedures.

Define deliverables, and dependencies, developed QA testing plans, migration plan, communication plan, and documented transition requirement based on understanding of business needs and technology requirements.

Forecasted project budget, coordinated resources, involved subject matters experts, sales team, in accordance with PMO standards to align project delivery with client’s strategic business needs.

New Era Technology - Technical & Training program Manager - Calgary Aug 2010 – Oct 2011

Responsible for overall trainings delivery Management.

Designed effective training plans demonstrating understanding of client needs, strategies, and goals.

Assisted in the design and development of individual and organizational learning plans.

Advised on best practices for training to maximize the transfer of learning.

Performed training needs analysis, assessing the skill level, performance, and competence of each learner.

Maplesoft Group - Senior Sales Engineer – Western Canada - Calgary Nov 2009 – Aug 2010

Architected IT solutions including servers, storage, and data center consolidation.

Gathered, analyzed, and documented the functional and business requirements based on information gathering sessions, and translated business requirements into workable solutions.

Presented technical solutions to subject matter experts and stakeholders utilizing technical and business expertise to ensure compliance with all parties’ business objectives.

Assumed a quality assurance role regarding technical solutions, and solutions delivery to ensure that solution have been designded architecture, and implemented in accordance with best practices.

Canon Canada Ltd. - Corporate Account Executive – Calgary Oct 2008 – Nov 2009

Sales of Canon network connected and standalone office technology and solutions.

Planned and implemented successful strategies to attain and exceed sales quotas.

Developed and increased the customer base within the assigned accounts.

Ensured customer satisfaction through solution-based relationships.

STME Ltd. - Country program Manager / Qatar Aug 2006 – Jun 2008

Managed sales activities and business operations of STME Qatar, including management of the sales, presales & PM teams, identified client’s business needs, proposed effective services and business solutions and ensured appropriate application of products & services.

Developed successful sales strategies and marketing programs, created customer interest in storage solutions to enhance business efficiency, advised best practices and solutions to address business challenges.

Simultaneously managed the implementation process of 5+ ongoing infrastructure solution projects, and support services, ensuring successful on-time completion, while maintaining compliance with all scope and cost specifications.

Managed project and services delivery, led teams, and managed routine technical/operational activities. Provided advice on technical/operational domain of specialization. Complying with the company mission and vision.

Qatar Datamation Systems (Emitac Group) – Solution Architect / Program Manager (Oil & Gas) Sep 2003 – Aug 2006

Gathered project requirements and prepared scope of work documents, cost budgets, and scheduling documents.

Managed IT infrastructure and network projects valued up to $5 million.

Advised and assisted with the integration and creation of proposals to secure high-value strategic deals.

Designed solutions, prepared technical proposals and diagrams for enterprise customers.

Computer Engineering Bureau Ltd. - IT Project Manager / Solution Architect Mar 2002 – Sep 2003

Managed the business and solutions implementation of HP enterprise business critical servers, and storage systems.

Conducted presales activities, determined customer business requirements and designed solution accordingly.

Identified project objectives, and defined the project requirements, scope, goals, and deliverables.

Managed projects risks, prepared mitigation plans, controlled change requests, updated project issues logs, and action logs.

Communicated with supplier and managed logistics for business critical servers, and network storage solutions.

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