Management Change
Resume:
Francine Redick
Lockhart, TX
*******@*****.***
Professional Summary
Senior change management, program management and communications professional
Expertise in organizational change management including development of case for change, change management strategies and plans, leadership alignment, stakeholder development and engagement, change readiness and impact assessments, and training materials
Experience with all aspects of program/project management: charter development; scope definition; risk and change definition and management; and status reporting.
Extensive experience with major ERP implementations such as Lawson, SAP and PeopleSoft while in roles including change management lead, PMO lead and change communications lead
Develop integrated communications strategies for internal and external audiences addressing employee communications, public/community relations, and media
Successfully counsel senior leaders and develop comprehensive communications strategies that help drive business results and support organizational change initiatives
Experience
Sisters of the Holy Names of Jesus and Mary, Communications Director, Lake Oswego, Oregon, 7/11-9/14
Consult with province leadership team to determine strategic vision for communications infrastructure, website, and technology.
Serve as change management lead for major technology, facility and operations projects.
Lead team of four professionals responsible for the organization’s strategic communications consulting, community relations, and media efforts.
Ensure effectiveness of overall communications approach: print, websites, face-to-face- social media, and video.
Ensure consistent messaging and support for organizational change initiatives
Provide communications/change management coaching to leaders.
Avanade, Global Internal Communications Manager, Seattle, WA, 6/08-9/09
Led project to move organization from employee satisfaction to employee engagement focus. Provided project leadership, change management and communications support for this effort.
Developed communications and change management strategies, plans, and material for HR and IT implementations including Taleo.
Implemented innovative communications practices and tools including use of social media.
Developed communications strategies, plans and material for benefits and compensation programs.
Provided communications/change management coaching to leaders.
Provided consultation to global learning and development team on content of change management curriculum.
Group Health Cooperative, Strategic Communications Director, Seattle, WA, 5/02-2/08
Partnered with executive leadership team to focus communications efforts on driving business results.
Led cross-functional teams to ensure successful communication of key strategic initiatives
Motivated, led and inspired team of seven communications professionals responsible for the organization’s strategic communications consulting, public relations, and media efforts. Measured team performance based on company goals and objectives.
Led communications and change management efforts for IT department (EPIC and Lawson implementations) and HR (labor negotiations and organizational restructures).
Provided counsel to C-level leaders through the development of comprehensive communications strategies that drove consistent messaging and supported organizational change initiatives.
Served on Foundation Program Committee to facilitate community grant program.
Ensured organization’s brand, image and reputation were enhanced and protected and that communications efforts were closely aligned with the company’s purpose, business goals and core values
Developed strategy for crisis and issues communications efforts that required quick distribution of information and messaging to employees, customers, the Boards, and other stakeholders.
Wrote speeches and presentations for senior leaders.
Helped develop, plan and support annual and quarterly meetings for internal leaders.
Cap Gemini Ernst & Young LLP, Business Transformation Management Manager, Seattle, WA 3/97-6/01
Led global change management, organizational restructuring, program management, and strategic communications projects especially in the areas of mergers and acquisitions, ERP implementations, and business transformation.
Led program management office function for large, enterprise wide projects including SAP implementations, the development of shared services organizations, outsourcing initiatives, and merger and integration situations.
Helped organizations prepare for e-commerce business environment.
Helped IT organizations partner with other company divisions and lead successful change initiatives.
Leveraged change management skills to help start-up organizations prepare for the launch stage, organizations in the high growth stage balance explosive growth and the need for stability, and mature organizations prepare to reinvent themselves.
Provided sponsorship development and executive coaching for business transformation management/organizational change projects.
Developed web-based program management office infrastructure for change and issues management, status reporting, and resource management.
Used strategic communications to improve organizational connectivity by leveraging technology including the Internet.
Communications Awards
Society of Technical Communicators for Writing/Editing
IABC-Silver Quill Award, Strategic Communications
Western Publications Association and Business Insurance-1st Place, Communicating Comprehensive Flexible Communications Program
Education
Columbia University, MA, American Literature
Mills College, BA, English /Modern Thought and Literature
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