Operations Manager

Dennis R. Coley, Jr. 919-***-**** ***********@*****.***

DENNIS R. COLEY, JR.

OBJECTIVE

To obtain a position with a reputed company that utilizes my strong negotiation, organization, and follow-up skills; my ability to multi-task and meet deadlines; my strong interpersonal and communication skills; and, my proven ability to collaborate effectively with peers and other leaders on complex issues to maximize efficiency. EXPERIENCE

2014 - 2016 Spencer Properties Raleigh, NC

Closing Broker

■ Received and processed new contracts from all buyer agents and listing agent

■ Scheduled and attended inspections with buyers

■ Successfully negotiated repairs on both the buyer and seller sides of more than 200 real estate transactions in less than two years

■ Successfully closed more than 200 real estate transactions in less than two years 2013 – 2014 Wells Fargo Home Mortgage Raleigh, NC

Loan Servicing Specialist

■ Create multiple daily reports in Microsoft Access and Microsoft Excel

■ Assign loans for Ordering, Initial Review, Clearing, and Subordination

■ Develop database queries, macros, and reports using Microsoft Access and VBA code.

■ Develop macros in Microsoft Access and Microsoft Excel

■ Obtain all software access for all team members of Default Decisioning Title

■ Developed and maintain a discussion forum for team members of Default Decisioning Title

■ Create detailed guides for processes related to access to programs needed in Default Decisioning Title.

■ Backup to the current Analyst Consultant.

■ Review and analyze title reports for any title issues and clear titles containing no issues or minor issues that can be indemnified

■ Assign loans where title has major issues to the appropriate clearing team

■ Assign titles with title chain issues to Home Preservation for remedy

■ Successfully manage a pipeline of titles to be reviewed

■ Enter appropriate data into MPS, Sharepoint, ECAR, E-Image, and ICMP

■ Generate letters to be sent to borrowers notifying them of any title issues

■ Manage processes for clearing complex Wells Fargo Financial titles Dennis R. Coley, Jr. 919-***-**** ***********@*****.***

■ Manage processes for clearing titles of Non-Recordable FHA titles

■ Maintain applicable compliance conformity as it relates to data integrity and risk management as well as a demonstrated understanding of regulatory policies

■ Handle confidential material in a professional, highly ethical manner

■ Multi-task in order to effectively handle frequent demands caused by deadlines and heavy workloads

■ Collaborate with peers and leaders on complex issues to improve workflow processes and efficiencies

■ Assist peers with any problems they may be having, specifically problems related to computer software

■ Train peers on all title review processes

2004-2010 State of NC/Admin. Office

of the Courts Raleigh, NC

Court Reporting Manager

■ Direct supervision of 109 employees statewide

■ Oversaw the quality control process and managed the court reporting budget

■ Set and implemented statewide program goals

■ Monitored work progress and made adjustments as needed to guarantee optimal efficiency

■ Developed and implemented operational, servicing, or documentation procedures, methods and work systems

■ Developed and maintained databases and spreadsheets via Microsoft Access and Excel

■ Authored and edited Supreme Court Rules pertaining to court reporting

■ Accountable for ensuring quality customer service provided to lawyers, judges, and court personnel

2000-2004 State of NC/Admin. Office

of the Courts Raleigh, NC

Roving Court Reporter

■ Traveled to various counties in the state on a weekly basis to report court hearings and trials in the Superior Courts of North Carolina

■ Reported various types of trials, including but not limited to capital murder trials, murder trials, assault trials, arson trials, armed robbery trials, as well as civil lawsuits of varying degrees

■ Prepared transcripts from hearings reported for appellate review by the North Carolina Court of Appeals as well as the North Carolina Supreme Court

■ Managed a pipeline of transcripts for the North Carolina Court of Appeals

■ Prepared transcripts of hearings recorded in juvenile abuse/dependency cases Dennis R. Coley, Jr. 919-***-**** ***********@*****.*** 1995-2000 United States Army Fort Lewis, WA

Private – Sergeant (via various promotions) Fort Bragg, NC EDUCATION

2004-2010 Various Leadership/Management Seminars Raleigh, NC 2010 JY Monk Real Estate School Raleigh, NC

1999 Primary Leadership Development Training Fayetteville, NC 1998 Naval Justice Academy (Court Reporting) Newport, RI KEY SKILLS

Type over 80 wpm Microsoft Excel Sharepoint

Microsoft Word Microsoft Access MLS

Microsoft PowerPoint Realfast Zipforms

Microsoft Outlook Docusign Google Apps

REFERENCES

Briana Nesbit – Federal Court Reporter 336-***-**** Victoria Pittman – Pittman Stenography 919-***-**** Ty Edwards – Brock and Scott 919-***-****

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