Mary L. Amey

**** * ********* *******, ** *****

602-***-**** / acxg7e@r.postjobfree.com

Objective

A Challenging and Rewarding Position in in the field of Medical Customer Service

Summary

•20 years of Professional experience in Customer Service

• Strong organizational, Analytical, multi-tasking and Management abilities.

• Exercise professional judgment to resolve complex to difficult problems and providing

recommendations for possible resolutions.

• Proficient in Office Administration with proven Public Relation and Customer Service Skills.

• Excellent in Verbal and Written communication skills.

• Extensive PC Experience including Microsoft Office, Microsoft Word, Excel, PowerPoint, and Outlook)

PROFESSIONAL EXPERIENCE

Miss Bessie’s Catering Caterer 03/2015 to Current

Ensure exemplary guest service through all forms of banquet service, carving stations, bartending, running food during events, buffets, plated, replenishing product and supplies in compliance with event standards.

Ensure that events are properly equipped and executed by transporting, pulling, setting up and breaking down, as well as returning equipment to designated storages in compliance with event standards and instructions.

Perform side work by helping to provide a safe and clean work environment.

Clean, organize and restock equipment/product returning from catering events.

Understand safety responsibilities as well as environmental laws by following established procedures, policies, training and involvement activities.

Perform other duties that could be assigned.

Connextions Phoenix, AZ Customer Service Agent 11/2013 to 05/2014

Respond to inbound pharmacy/customer calls.

Performs duties related to the resolution of adjudicated prescription claims with regards to member eligibility, benefit parameters applied, determination of prior authorization or overrides and exceptions in the system.

Must complete calls expeditiously, accurately and in a professional manner.

Mesa Community College Medical Coding/Billing 08/2012 – 03/2013

Integrity Staffing Solutions Phoenix, AZ Warehouse Clerk11/2012 to 12/2012

Learn and adhere to strict safety, quality, and production standards

Receive products using radio frequency scanners

Pick customer orders on a multi-level mezzanine

Pack and ship customer orders

IQor Phoenix, AZ Contact Center Agent 02/2012 to 04/2012

Handle inbound customer care calls and obtain payment of past due invoices

Gather data and document proper systems per customer requirements

Responsible for basic customer and team communication via e-mail, memos and voicemail

Any other duties as assigned

Phoenix College Phoenix, AZ Medical Coding/Billing 09/2009 to 03/2010

Mrs. Bessie’s Child Care Center Phoenix, AZ Child Care Attendant 12/2008 – 02/2015

The Child Care Attendant is responsible for the care of infants and pre-school children.

The attendant will be the primary contact with the parents and will communicate through actions and words the children’s steady progression or areas of improvement needed.

To aid in providing a safe learning environment so that children might be nurtured into being productive in their daily growth.

Child Care Attendants will be responsible for play and a lesson in addition to care and nurture.

Engage the children in creative play, songs, stories, and otherwise provide a happy, wholesome experience.

Monitor condition of nursery equipment and supplies and alert the Children’s Staff Director of anything that may prove to be harmful to the child/children.

E-Telecare Phoenix, AZ Customer Service Rep 07/2008 to10/2008

Handle inbound customer care calls and obtain payment of past due accounts

Gather data and document proper systems per customer requirements

Responsible for basic customer and team communication

Any other duties as assigned

Midland Credit Management Phoenix, AZ Account Manager 09/2006 to11/2007

Handle outbound customer collection calls and obtained payment of past due accounts

Gather data and document proper systems per customer/company requirements

Responsible for meeting team goals and establishing payment plans suitable to the consumer’s needs

EDUCATIONANDTRAINING

Currently enrolled in online courses obtaining degree in Medical Billing and Coding

Graduate Artistic Beauty College – Licensed Cosmetologist 2001

REFERENCES

Kathy Ayala

Mesa, AZ

619-***-****

Marilyn Wright

Surprise, AZ

520-***-****

Chris

Integrity Staffing Solutions/Amazon

623-***-****

Contact this candidate