Customer Service Representative
Resume:
Jerome Moona
**** ******** ****, ***********, ** L5L 5E5
******.*@*******.***
SKILLS & QUALIFICATIONS
Responsible, organized, independent, reliable, and dedicated.
Task oriented individual who works well in team settings.
Strong ability to communicate, problem solve and multitask in a dynamic environment.
Experienced in customer service, time-management, and data entry.
Proficiency in Simply Accounting, ACCPAC, Microsoft Word, Outlook, Excel and Internet/Email.
EDUCATION
Diploma Business Accounting Graduated 2010
Humber College, Toronto, ON
Davis & Henderson’s ‘Disbursement Service’ Certification 2009
Resolve’s ‘PIR – Disbursements & Disbursement Service Dual’ Certification 2009
Resolve’s ‘Interest Relief Analyst’ Certification 2008
WORK EXPERIENCE
Metro Ontario Inc, Etobicoke, On Aug 2016 – Sept 2016
Data Entry/Clerical Clerk AltisHR
Prepared, compiled and sorted boxed documents to be entered in numerical order into Metro’s file formatted database.
Verified entered data by reviewing, correcting, deleting, or re-entering data; combining data from both systems when account information is incomplete; purging files to eliminate duplication of data.
Stored completed documents in designated location in the warehouse, maintained daily records of activities and tasks.
Completed multiple tasks in a team environment as well as, preparation for shipment upon completion under strict time constraints.
City Of Mississauga, Mississauga, On Dec 2015 – Jun2016
Mailroom/Print Production AltisHR
Responsible for sorting mail and ensuring that they are sorted correctly to be distributed to various departments, as well as departments outside of City Centre.
Maintenance of productivity and quality service for daily deliveries of mail, newspapers and special packages to different departments.
Operate, regulate and supervise the use of mailing equipment and ensure their proper handling.
Perform identification, screening, separation and preparation of document files.
Ensure correct logging and date stamping of incoming mail from carriers and staff mail is completed, to later be sorted into traditional categories for distribution to appropriate staff units.
Run daily backup report logs of available funds and submission of confirmation emails for specific docket jobs to the appropriate departments.
Escort Manufacturing Corporation, Mississauga, On Jul 2015 – Nov 2015
Assembler Level 1
Responsible for product packaging for different versions of radar devices, as well as filling purchase orders for U.S. shipping.
Assembling various parts of radar devices of the entire manufacturing process testing all devices to ensure there fully functional.
Randa Canada, Mississauga, On Sept 2013 – Jun 2014
Production Operator Quantum
Transporting filled orders to and from shipping area as well as stocked shelves, keeping the general area clean and in sequence.
Responsible for ensuring inventory data is entered into operational systems and performed inventory control for merchandise related to warehouse operation.
Davis & Henderson, Mississauga, On Aug 2012 – Nov 2012
Customer Service Representative The People Bank
Answering inbound calls for student loan agreement inquires, as well as made updates to the student’s status as per their request.
Confirming complete confidentiality with all students and those with special authorization before personal information is introduced.
Explaining the different government and provincial portions for the duration of the student attending school and the repayment options once their program is completed.
Conducting investigations regarding student loan issues to resolve any concerns and complaints that may occur.
Apple Express, Mississauga, On Sept 2011 – Dec 2011
Customer Service Representative Quantum
Receiving inbound calls to produce new job orders for affiliated and non-affiliated customers for shipping various supplies province wide.
Performing updates to account information, job orders creation and any other modifications requested by the client.
Assisting in organizing flight schedule bookings and detail cost information, flight times and distances.
Helping the customer to find cost affordable routes for closer warehouse locations and quicker routes for delivery.
Providing information for clients who request quotes on jobs regarding flights and ground delivery services.
Responding to email inquiries regarding new job orders, providing information on job status and any job cancellation requests.
Communicating with drivers, warehouse personnel and dispatch regarding jobs that have discrepancies
affecting the job order completion.
Disbursement Agent Jul 2009 – Feb 2010
Davis & Henderson, Mississauga, On The People Bank
Responsible for reviewing and verifying claimant’s information per application and determining whether it meets Davis and Henderson’s approval requirements.
Managing the succession of the applications by identifying their discrepancies and rectifying them in a timely manner.
Abiding to the rules and regulations of each individual province student loan standard requirements.
Manual disbursements cross referencing digital documents with data stored in the mainframe database for update purposes.
Preparing documents from batch headers to organize SIN numbers and cross reference with the workflow program for each different province in Canada.
PIR – Outbound Calls & Electronic Disbursements Dec 2008 – Feb 2009
Resolve, Mississauga, On The People Bank
Responsible for identifying and resolving all discrepancies that may occur during the student loan process.
Confirmed complete confidentiality with all students and those with special authorization before personal information is introduced.
Conducting outbound calls to students to notify and resolve their discrepancies related to their certificates.
Working with two software programs Mainframe and Workflow that aids in retrieving information and to updates.
Responsible for reviewing and verifying claimant’s information per application and determining whether it meets Resolve’s approval requirements.
Management Records Interest Relief Approvals Nov 2008 – Dec 2008
Resolve, Mississauga, ON The People Bank
Processing approved documents and retained original documentation for records retention.
Responsible for sorting supported documents attached to student loan forms for quicker processing and tracking purposes.
Verifying credentials of each applicant against approved documents in the batch headers and reporting all errors to the head supervisor.
Organizing and categorizing paper documents upon completion of monthly documents processed in the filing department room.
Interest Relief Analyst Oct 2008 – Nov 2008
Resolve, Mississauga, ON The People Bank
Determined whether applicants are eligible to receive interest relief based on their living and economic situation.
Responsible for reviewing and verifying if the applicant can provide the proper requirements for Interest relief.
Working with two specialized computer programs, Sirus and Mainframe, which made the verifying process more efficient and accurate.
Verifying paper and electronic documents to determine the most updated information provided by the applicant for an accurate assessment in eligibility.
VOLUNTEER EXPERIENCE
Goodlife Fitness, Mississauga, On 2013 - 2015
Service Volunteer
Working with gym staff personnel from the front desk to behind the scenes to complete various and repetitive tasks.
Assisting members with their scan login cards as well as answering any questions and/or concerns.
Monitoring and keeping the general gym areas clean and functional to provide a healthy and safe environment for all members.
REFERENCES AVAILABLE UPON REQUEST
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