Customer Service Manager

MARIA GAUNA

E-mail: ********@*****.*** - Phone: 806-***-****

**** ****, *******, ** *****

EXPERIENCE

July 2007 - June 2016 Caprock Health Plans Lubbock, TX Claims examiner/CSR

Self Funded Insurance Company

Claims Payor

Plan Documents

Client relations

Member relations

April 2005 - July 2007 Caprock Oral Surgery Lubbock, TX Office Manager

Office Manager Busy Oral Surgeon Office

Accounts Payable

Accounts Receivable

Patient Accounts

Patient Surgery Plans

October 2003 - March 2005 Covenant Orthopedic Surgery Lubbock, TX Customer Service Rep

Patient Accounts

Switchboard

Medical Records

EDUCATION

August 2003 - May 2004 Clovis Community Colleg Clovis, New Mexico EMT-Basic

New Mexico Department of Health

Certification Emergency Medical Services

SKILLS

HIPPA certification

Excel Spreadsheet

Proficient in Microsoft Office

ICD 10 coding

Typing 72 WPM

10 key

Created Plan Documents for Self funded clients

Over 10 years experience in CPT coding

Texas Department of Insurance General Lines- Life, Accident and Health License

Strong Work Ethic

Excellent Organizational Skills

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