Service Representative Customer
Resume:
DEIRDRE L. Heidorn
Long Beach, NY
**************@*****.***
Education:
Stony Brook University, Stony Brook, NY
Bachelor of Science in Health Science in May 2011 Honors: Deans List, Presidents List
Concentration in Environmental Science
Major GPA: 3.65
Education Abroad in Ireland, 2011
●Furthered an understanding of current events and economic regressions in Ireland.
●Observed and appraised history first hand that contributed to modern financial and political issues.
Work Experience
:
SoulCycle Inc, New York, NY January 2015 – Currently Employed
Manager of Operations
• Leader of Operations, Facilities and Maintenance
• Made sure studio operated smoothly for every class throughout the day
• Maintained supply inventory and order as needed
• Created schedule for staff members to reflect schedule of classes
• Hiring of exceptional team members and scheduled trainings for existing staff members
• Made sure staffing and supply ordering needs were met while staying within budget
• Delivered exceptional hospitality to clients
Ozanam Hall Nursing Facility, Bayside, NY February 2014 – July 2014
Clinical Student Aide
• Organized paperwork for patients and physicians
• Handled morning routine checks on patients
• Studied patient data and monitored for changes.
• Responsible for Patient safety and satisfaction
Healthy Home Consultants, Stony Brook, NY February 2013 – December 2014
Project Manager
• Sales
• Tested soil, air quality and asbestos
• Monitored Site contamination and client satisfaction
• Handled account transactions and reconciled journal entries for accounts receivable.
• Assisted with staff assignments.
• Responsible for making planned jobs go smoothly and appropriately.
Dewey’s Flatiron, New York, NY August 2012 – February 2014
Event coordinator, Customer service representative
• Documented and filed purchasing and client information
• Trained numerous new employees according to their job description.
• Handled account transactions and reconciled journal entries for accounts receivable.
• Orchestrated events according to client’s needs and wishes.
• Managed client satisfaction during events and on a daily basis
• Responsible for making planned events go smoothly and appropriately.
Triumvirate Environmental Astoria, NY June 2011 – January 2012
Technical Service Representative
• Create proper paperwork to handle Hazardous, Non-hazardous and Universal waste.
• Coordinate and schedule pick-ups with clients and internal chemists.
• Orchestrate chemical transportation supplies as well as protective equipment for field chemists unique to each pickup.
• Assemble chemical waste transportation profiles including instructions for chemical components handling and treatment.
• Client liaison and Account management for satisfaction on chemical disposal transactions and pickups.
• Invoicing and revenue collection for large accounts such as; NYC DEP, Consolidated Edison, Wildlife Conservation Society, Princeton, Stony Brook University/Hospital, NYU, Hospital for special surgery, Mount Sinai Hospital and Medical centers, and more.
Stony Brook University Medical Center, Stony Brook, NY Jan 2011 – June 2011
Emergency and Disaster Management Intern
•Solidified management and organizational skills in a state of escalated chaos.
•Steered, organized and conducted successfully an emergency drill at the Stony Brook Medical Center involving hospital executives, local and statewide emergency response teams.
•Furthered system management and risk prevention skills working in the emergency management department.
•Fostered efficiency in emergency response communications.
•Directed chemical disaster drill, streamlined medical assistance to areas of severe contamination.
Leadership
RISE Committee Member June 2011- January 2012
• Responsible for generating “green” initiatives both in the office and through business processes.
• Providing greener solutions such as reducing paper use, conserving energy and the way in which recycle our trash.
• Scheduling pickups and disposals efficiently and inducing initiatives to reduce fuel consumption of company vehicles.
Habitat for Humanity October 2010 – June 2011
Active Member
• Develop and construct architectural structures for a selected group.
• Work as an efficient team to accomplish goals and reach deadlines effectively.
Computer Skills: Proficient in Excel, Word, PowerPoint, Social Media, Mac and PC
OTHER ACTIVITIES
Certified in CPR and First Aid, Soccer intramurals, marathon training group, biathlon, experience evaluating radioactive and biological material, DOT training, Fire Safety training, RCRA training some OSHA training and Hazardous Materials and Handling training.
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