Customer Service Information Technology

Cassandra Bruno

*** ********* ***, ******* *****, NY 11722

Mobile: 631-***-****

E-mail: ***************@*****.***

Summary

A new college graduate with a Bachelor’s Degree in Information technology and seven years of relevant work experience who is Client-focused and willing to learn. Also a reliable, passionate and highly motivated team player who takes her work and responsibilities very seriously.

Language and computer skills

Language Skills: French (native speaker), advanced English (TOEIC)

Computer Skills: Microsoft Office suite, Bonita BPM, Visual Paradigm, UML, SQL, Oracle, Agile, Visio, Python, SAP, Simply Accounting, UI design

Education

Bachelor of Business Administration – Information Technology (IT) May 2016

Université du Québec À Montréal (UQAM)

Diploma of College Studies – Social Science 2011

Cégep du Vieux Montréal

Certifications

SAP Global certification – Business Process Integration June 2016

HEC Montreal

Professional Experiences

Vidéotron 2012 –present

Sales Agent

Provide an excellent customer service which improved customers’ trust

Collect and Analyse customers’ informations and needs in order to provide them the right services

Performed as an excellent sales agent and was rewarded accordingly by receiving confirmation as part of top 20 best sales agent on the territory of greater Montreal

Greiche & Scaff 2011-2012

Sales Associate

Establish a good interpersonal communication with the client to build the trust

Manage customers’ calls and appointments to ensure a good daily routine

Evaluate customers’ needs and assist them to make the best choices

Manage the inventory in order to always have the right amount of stock

The Home Depot 2009-2011

Cashier

Provide a good customer service

Operate a cash register and credit card machine

Extraprofessional Activities

Héma-Québec 2009

Blood Drive Volunteer

Provide juice to blood donors after their donation.

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